Evan Herrera
McPherson
Summary
IT professional with extensive experience managing diverse network environments for various clients. Committed to ensuring secure systems and enhancing customer satisfaction through effective troubleshooting and proactive support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Engineer
Reach Solutions, Inc
McPherson
09.2020 - Current
- Working on major projects, such as network rebuilds, system implementations and server migrations
- Managing network environments, and equipment therein. This includes switches, gateways, firewalls, cloud backup units, NAS units, wireless access points and any central management used
- Ensuring the security of networks, through the management of firewalls and managed anti-virus products
- Administered Microsoft 365 and Google Workspace domain environments to ensure optimal functionality and user support
- Setup and troubleshooting of end-user devices, hardware and software (MacOS, Windows 7-11, ChromeOS)
- Overseeing helpdesk and troubleshooting any issues that may arise
- Collaborated with diverse clients across various business types and network environments to deliver tailored solutions
- Managed customer communications to foster positive experiences and build lasting relationships
IT Assistant
Peoples Bank and Trust
McPherson
09.2017 - 08.2020
- Setup, management and troubleshooting of end-user devices(Windows)
- Configured workstations and installed necessary equipment
- Oversaw network management and troubleshooting across multiple locations
- Managed 13 locations and maintained operational readiness of equipment at each site
- Management of POTS phone system, via remote access of PBX
- Administered camera systems to ensure security coverage among all sites
- Main point of contact and admin of ATM systems
Education
Associate's degree - Management Information Systems
Hutchinson Community College
Hutchinson, KS07-2019
Skills
- Network troubleshooting
- Firewall management
- DHCP/DNS/AD Troubleshooting
- Microsoft 365 Management
- Local Domain Management
- Cloud Services Management
- Cross-platform expertise
- Vendor management
- Problem-Solving
- Flexible and Eager to Learn and Improve
- Customer-focused
Certification
- Driver's License
- CompTIA A+, 12/01/18, 12/01/21
- CompTIA Network+, 05/01/18, 05/01/21
Additional Information
Authorized to work in the US for any employer
Languages
English, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
Field Engineer
Reach Solutions, Inc
09.2020 - Current
IT Assistant
Peoples Bank and Trust
09.2017 - 08.2020
Associate's degree - Management Information Systems
Hutchinson Community College