Evan Hornbeck
Saint Albans
Summary
IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Help Desk Technician
TEKsystems
Saint Albans, WV
01.2023 - Current
- Troubleshooting various issues relating to Microsoft software, hardware, VPNs, and AD/Azure/OKTA account issues.
- Providing excellent customer service.
- Thoroughly documented issues reported to provide faster and more concise resolutions.
- Resolved technical issues via phone, email, and remote support tools.
Hospitality Manager
Sheetz
Scott Depot, WV
06.2021 - 12.2022
- Managed work assignment scheduling and conducted performance tracking to enhance team productivity.
- Implemented policies and procedures to increase efficiency of business.
- Directed daily operations to enhance customer satisfaction and service efficiency.
- Trained and mentored staff, fostering a collaborative team environment.
Department Supervisor
Lowe's Home Improvement
Cross Lanes, WV
11.2019 - 06.2021
- Analyzed department performance and defined actions required to achieve business objectives.
- Utilized computer and point of sale systems for maintaining inventory and managing profit and loss.
- Prepared new supervisors by delivering appropriate training and ongoing mentoring.
Shift Supervisor
Sheetz
Cross Lanes, WV
10.2015 - 11.2019
- Recommended employees for promotion and performed corrective actions to reduce misconduct.
- Assisted managers with employee recruitment and interviews.
- Monitored company inventory levels and identified item shortages for timely product reordering.
Network Support Technician
Ibex
South Charleston, WV
08.2015 - 10.2015
- Provided telephone support related to networking and connectivity issues.
- Documented network support activities.
- Configured security settings and access permissions for groups and individuals.
- Troubleshot network or connectivity problems for users or user groups.
Loan Administrator
Rock Branch Community Bank
Nitro, WV
07.2012 - 08.2015
- Met with applicants to obtain information for loan applications and to answer questions about process.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
- Ensured that loans were complete and accurate according to policy.
Education
High School - Graphic Design
Poca High School
Poca, WVSkills
- Software troubleshooting
- Hardware repair
- Organization
- User training
- Issue resolution
- Technical support triage
Certification
Google Technical Support Fundamentals - T5CWX6VF8K5Y
Timeline
Help Desk Technician
TEKsystems
01.2023 - Current
Hospitality Manager
Sheetz
06.2021 - 12.2022
Department Supervisor
Lowe's Home Improvement
11.2019 - 06.2021
Shift Supervisor
Sheetz
10.2015 - 11.2019
Network Support Technician
Ibex
08.2015 - 10.2015
Loan Administrator
Rock Branch Community Bank
07.2012 - 08.2015
High School - Graphic Design
Poca High School