Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Evan Kingsbury

Customer Service
Milwaukee,WI

Summary

Known for positive attitude and great communication skills. Dedicated to best-in-class customer service. Motivated with experience in customer service and retail grocery industry. Excels working as part of dedicated team of employees. Over 6 years in produce and deli department management. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.

Overview

4
4
years of post-secondary education
6
6
years of professional experience

Work History

Produce Team Member

Metro Market
Milwaukee, WI
12.2015 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues as supervisor.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Deli Associate

Sendiks
Milwaukee, WI
11.2014 - 11.2015
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Created appealing food arrangements for party trays and specialized orders.

Education

High School Diploma -

Shorewood High School
Shorewood, WI
09.2010 - 06.2014

Skills

Stocking and replenishing

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Hobbies

Music Producer,Creative,Gamer

Timeline

Produce Team Member

Metro Market
12.2015 - 05.2021

Deli Associate

Sendiks
11.2014 - 11.2015

High School Diploma -

Shorewood High School
09.2010 - 06.2014

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Evan KingsburyCustomer Service