Evan Klaff
Houston,United States
Summary
Qualified optician bringing more than 6 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Optician
Memorial Eye
Houston, TX
03.2023 - Current
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Optometrist Assistant/ Optician
Texas State Optical/Myeyedr
Houston, United States
06.2017 - 01.2023
- Produced spectacles and contact lenses using computer-controlled machinery and glazed and finished lenses for individual prescriptions.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Performed preliminary testing on patients for the doctor.
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
- Ordered contact lenses from various manufactures
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Data entry specialist
Texas State Optical
Kerrville, United States, United States
07.2016 - 05.2017
- Read lenses on the lensometer to determined the prescription.
- Frame styled patients.
- Greet and direct patients
- Repair glasses
Phonathon caller
Schreiner University Call Center
Kerrville, United States, United States
10.2014 - 10.2016
- I have worked for this temporary job for several years.
- Communicate with and inform alumni
- multitasking
front desk
Mountaineer Fitness Center
Kerrville, United States, United States
06.2016 - 08.2016
- Front Desk/Pool Work Study.
Education
Bachelor of Arts - General Studies in Science
KlaffSchreiner University
Kerrville, TX2017
Emery High School
2012
Skills
- Evaluating patients
- Customer relations
- Adjusting frames
- Front office management
- Vision tests
- Operating various optical equipment
- Specialized care
Timeline
Optician
Memorial Eye
03.2023 - Current
Optometrist Assistant/ Optician
Texas State Optical/Myeyedr
06.2017 - 01.2023
Data entry specialist
Texas State Optical
07.2016 - 05.2017
front desk
Mountaineer Fitness Center
06.2016 - 08.2016
Phonathon caller
Schreiner University Call Center
10.2014 - 10.2016
Bachelor of Arts - General Studies in Science
KlaffSchreiner University
Emery High School
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