Evan Linneman
Austin,TX
Summary
Committed to community improvement and brand recognition, I strive to make a difference while helping others make a difference in our community and with their careers. I walk the walk of CSR by understanding the needs of our clients, our communities and our employees to create a sustainable business model managing change, celebrating success and encouraging cross-functional relationships.
Overview
10
10
years of professional experience
Work History
Community Relations Manager
Bank of America
01.2022 - Current
- Drove philanthropic strategy for Austin market including volunteerism, financial literacy, sponsorships and Charitable Foundation grants
- Increased volunteerism total hours, participation rates, ERG participation YoY to improve employee satisfaction and community engagement as an ambassador of culture
- Completed Community Needs Assessment and strategic planning for Austin market for all things community including engaging with local leadership at the executive level
- Built network of internal & external partners to understand needs of the community and needs of my teammates
Customer Service Director
Bank of America
11.2017 - 01.2022
- Coordinated customer service team projects, achieving successful on-time completion.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
OJT Coach
Bank of America
04.2015 - 11.2019
- Trained and educated new, onboarding teams in working for the company and educating on resources for career mobility and stability.
- Researched latest industry trends and developments to keep abreast of best practices.
- Assisted teammates in setting and achieving personal and professional goals.
- Coordinated special events such as volunteer events, Employee Resource group events, networking opportunities.
Education
Master of Industrial & Organizational Psychology -
Walden University
12.2018
Bachelor of Arts - Psychology
California State University, Chico
12.2013
Skills
- Business Strategies
- Community Development
- Event Management
- Effective Communication
- Budgeting
- Special event planning
- Partnership development
- Volunteer management
- Community outreach
- Brand awareness
- Marketing communications
- Social media coordination
- Corporate brand identity
- Interpersonal skills
- Public speaking
Accomplishments
- Achieved YoY increased employee participation and success through effectively helping with Employee Network councils, networking opportunities, skill-building events, and key talent recognition.
- Collaborated with market of 600 employees in the development of new employee resource and career mobility initiatives including fireside chats, thought leadership and training opportunities.
Awardhistory
- D&I Award, 2024
- President’s Volunteer Service Award, 2023
- Habitat for Humanity Corporate Volunteer of the Year, 2023
- Influencer Engagement Award, 2024
- Global Volunteer of the Year, 2024
2024 Presidential Service Volunteer Award
Awarded the PSVA for volunteering over 250 hours in my community which included board service, financial literacy presentations to low income communities, leading volunteer events such as Habitat for Humanity, Central Texas Food Bank and 29 other organizations that I partnered with within the Austin community.
Timeline
Community Relations Manager
Bank of America
01.2022 - Current
Customer Service Director
Bank of America
11.2017 - 01.2022
OJT Coach
Bank of America
04.2015 - 11.2019
Bachelor of Arts - Psychology
California State University, Chico
Master of Industrial & Organizational Psychology -
Walden University
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