Evan Martines
Poway,CA
Summary
Results-driven professional with 5 years of fast-paced restaurant service experience as the manager. As well as a year and a half experience in customer service experience at Gamestop. At both jobs, I demonstrated expertise in managing daily operations, optimizing team performance, and delivering expectational customer service. Proven ability to handle inventory management, staff training, and problem-solving with a focus on enhancing operational efficiency and customer satisfaction above all else. Adept at working collaboratively with team members to achieve business goals and maintain high standards of quality and service.
Overview
5
5
years of professional experience
Work History
Manager
Greek Corner Cafe
San Diego , CA
05.2020 - Current
- Managed all essential tasks to maintain efficient and profitable business performance
- Prepared diverse food orders in an organized and timely manner
- Cooked and prepared all foods for the restaurant
- Received customer orders through telephone and face-to-face interactions
- Managed point-of-sale transactions efficiently
- Ensured prompt and courteous dining experience as the main server
- Maintained cleanliness of tables after customers were done dining
- Cleaned kitchenware and utensils to maintain sanitation standards
- Prepared various vegetables for cooking
- Sourced and obtained necessary food supplies independently and through our food provider
- Ensured smooth running of the restaurant while owner was overseas numerous times
Senior Game Advisor
GameStop
San Diego, CA
09.2020 - 03.2021
- Ensure proper handling of daily cash flow and timely deposits of store funds
- Manage daily operations of entry level and seasonal associates, providing coaching, support, and knowledge
- Preform crucial inventory counts
- Ensure cleanliness and organization of sales floor and cash wrap to promote positive guest experiences
- Maintain current product knowledge to educate guests on new games, content, and promotions
- Received and verified incoming inventory shipments ensuring completeness
- Processed online order shipments efficiently
- Executed systematic audits to ensure accurate stock levels
- Set up new marketing material as per instructions by company guidelines
- Prepared store for opening by giving team members store access, turning on lights, setting up cash register systems and putting out new displays
- Assigned closing duties to professionals to prepare store for closing, locked doors, and armed store alarm system
Game Advisor
GameStop
San Diego, CA
01.2020 - 09.2020
- Managed point of sale system for transactions and returns
- Performed trade-in evaluations of consoles and games
- Promoted the membership offered and the game warranties offered with every applicable transaction
- Helped customers to locate desired games, consoles, and accessories
- Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Relocated merchandise from stock room to storefront, maintaining neat and organized displays
Seasonal Sales Associate
GameStop
San Diego, CA
10.2019 - 12.2019
- Addressed consumer needs with efficiency and speed
- Maintained a well-organized and visually appealing shopping environment
- Helped to ensure Black Friday and the Holiday season ran smoothly, informing customers on the deals that were going on, helping customers pick the right gifts for loved ones, etc.
- Maintained a well-organized, tidy, and visually appealing store environment
- Maintained organized and fully stocked displays of products
- Helped store team achieve sales targets and enhance profitability
- Addressed guest questions and concerns promptly and escalate customer issues to a store keyholder
- I was the only Seasonal Associate that they kept on full-time
Education
Bachelor of Arts - English Literature
Cal State Universtiy, Bakersfield
Bakersfield, CA05-2019
Skills
- Time management
- Task delegation
- Staff management
- Product management
- Performance management
- Revenue management
- Team leadership
- Responsible
- Caring
- Dedicated
- Hard-working
Timeline
Senior Game Advisor
GameStop
09.2020 - 03.2021
Manager
Greek Corner Cafe
05.2020 - Current
Game Advisor
GameStop
01.2020 - 09.2020
Seasonal Sales Associate
GameStop
10.2019 - 12.2019
Bachelor of Arts - English Literature
Cal State Universtiy, Bakersfield
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