Evan McHugh

• Managed inbound and outbound leads using CRM tools to track follow-ups and conversions.
• Identified fiber internet needs and recommended service packages aligned with customer usage.
• Explained plan features, pricing, and installation steps to support informed purchasing decisions.
• Scheduled appointments with sales and installation teams to streamline customer onboarding.

• Coached team members on daily sales goals and customer engagement standards.
• Trained sales representatives on product offerings, objection handling, and closing techniques.
• Monitored CRM activity to maintain accurate lead, contact, and follow-up records.
• Coordinated appointment scheduling and route planning to support field sales coverage.

• Instructed beginner and intermediate snowboard lessons with clear technique demonstrations and corrective feedback.
• Enforced mountain safety protocols and monitored class participants across varied terrain conditions.
• Adapted lesson plans to guest skill levels, age groups, and changing snow conditions.
• Coordinated equipment fittings and ensured proper board, boot, and helmet setup before lessons.

• Resolved account questions and service concerns with accurate, timely customer support.
• Maintained detailed records of customer interactions, orders, and pipeline updates.
• Collaborated with cross-functional teams to coordinate activations and service changes.
• Educated homeowners on solar savings, financing options, and system benefits.

• Supported group lessons by maintaining pace, organizing drills, and keeping participants engaged.
• Assessed rider progress and recommended appropriate terrain for continued skill development.
• Resolved guest concerns professionally while delivering consistent instruction and strong customer service.
• Communicated resort policies, lift procedures, and slope etiquette to improve guest confidence.

• Managed client relationships to support renewals, referrals, and long-term account growth.
• Coached solar sales representatives on objection handling, product knowledge, and closing techniques.
• Coached sales representatives on objection handling, product knowledge, and closing techniques.
• Reviewed sales reports to identify gaps, adjust strategies, and improve team performance.

• Delivered attentive table service, anticipating guest needs and maintaining accurate order flow.
• Coordinated with kitchen and bar staff to ensure timely, correct meal and beverage delivery.
• Resolved guest concerns professionally, preserving satisfaction and supporting repeat business.
• Trained new servers on menu knowledge, service standards, and point-of-sale procedures.

Student Athlete.