Evan Miranda
Yorba Linda,CA
Summary
Dedicated to satisfying customer needs with high-quality automotive work. Proficient in providing maintenance services such as fluid exchanges, filter replacements and more. Always striving to expand knowledge about automobiles and will never turn down a chance to learn more. Driven by opportunities and the chance to see new horizons.
Overview
4
4
years of professional experience
Work History
Assistant Service Advisor
Savi Ranch Automotive
01.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Collaborated with service advisors to effectively address customer concerns and provide appropriate solutions.
- Managed work orders for optimal results, ensuring detailed documentation of services performed and parts used.
- Maintained a clean and organized workspace, promoting a professional atmosphere for customers and colleagues alike.
- Briefed customers regarding potential cost savings and benefits of fixing cars versus buying new ones to guide decision-making.
Lube Service Technician
Valvoline Instant Oil Change
11.2021 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Streamlined workflow processes by maintaining a clean and organized workspace, contributing to overall productivity.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Customer Service Representative
MarketSource
12.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services. Such upgrading their mobile devices.
Education
Associate of Science - Automotive Technology
Fullerton College
Fullerton, CA06.2025
High School Diploma -
Esperanza High School
Placentia, CA06.2019
Skills
- Team player mentality
- Strong Organization
- Strong Work Ethic
- Attention to Detail
- Quality Inspection
- Fluid Replacement Proficiency
- Preventative Maintenance Planning
- Continuous learning mindset
Languages
Spanish
Native or Bilingual
Timeline
Assistant Service Advisor
Savi Ranch Automotive
01.2023 - Current
Lube Service Technician
Valvoline Instant Oil Change
11.2021 - 12.2022
Customer Service Representative
MarketSource
12.2019 - 10.2021
Associate of Science - Automotive Technology
Fullerton College
High School Diploma -
Esperanza High School
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