Dedicated to satisfying customer needs with high-quality automotive work. Proficient in providing maintenance services such as fluid exchanges, filter replacements and more. Always striving to expand knowledge about automobiles and will never turn down a chance to learn more. Driven by opportunities and the chance to see new horizons.
Overview
4
4
years of professional experience
Work History
Assistant Service Advisor
Savi Ranch Automotive
22945 Savi Ranch Parkway, Yorba Linda, CA 92887
01.2023 - Current
Enhanced customer satisfaction by providing timely and accurate service recommendations.
Collaborated with service advisors to effectively address customer concerns and provide appropriate solutions.
Managed work orders for optimal results, ensuring detailed documentation of services performed and parts used.
Maintained a clean and organized workspace, promoting a professional atmosphere for customers and colleagues alike.
Briefed customers regarding potential cost savings and benefits of fixing cars versus buying new ones to guide decision-making.
Lube Service Technician
Valvoline Instant Oil Change
985 N Weir Canyon Blvd, Anaheim Hills, CA 92807
11.2021 - 12.2022
Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
Streamlined workflow processes by maintaining a clean and organized workspace, contributing to overall productivity.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Customer Service Representative
MarketSource
8148 E Santa Ana Canyon Rd, Anaheim, CA 92808
12.2019 - 10.2021
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Boosted sales revenue by identifying customer needs and recommending appropriate products or services. Such upgrading their mobile devices.