Evan Rainford
Las Vegas,NV
Summary
Restauranteur with hands-on experience in all areas of restaurant operations. Strong leader who consistently displays excellent communication, organizational and conflict resolution skills. A problem solver who has a proven history of raising profits through maximized productivity and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Caesar's Palace
12.2023 - Current
- Managed daily operations to ensure a high level of service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development
- Ensured compliance with local health department regulations
- Coordinated catering services for private events,
- Optimized labor costs by closely monitoring staffing levels and implementing cross-training strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
General Manager-
The Local Restaurant And Bar
06.2020 - 10.2023
- Developed and implemented strategies to increase sales and profitability serving 1500+ guest per day on average with an annual revenue of 30M
- Recruited, hired and trained talented staff
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed payroll, daily deposits and cost controls.
- Set employee schedules for over 100 staff members, delegated work and monitored food quality and service performance.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender
Breckenridge Tap House
06.2018 - 05.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server/Bartender
Mi Casa Restaurante
06.2018 - 05.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Bartender
Viceroy Snowmass
10.2017 - 05.2018
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bartender
Lani Kai Resort
01.2015 - 10.2017
- Poured and prepared mixed drinks for over 300 customers daily.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate of Science - Pre-Law
Florida Gulf Coast University
Fort Myers, FL05.2012
Skills
- Money Handling
- Anticipating Problems
- Brand Loyalty
- Work Assignments
- Portion Control
- Restaurant Operation
- Operational Efficiency
- Front of House Management
- Staff Scheduling
- Managing Deliveries
- Station Preparation
Timeline
Restaurant Manager
Caesar's Palace
12.2023 - Current
General Manager-
The Local Restaurant And Bar
06.2020 - 10.2023
Bartender
Breckenridge Tap House
06.2018 - 05.2020
Server/Bartender
Mi Casa Restaurante
06.2018 - 05.2020
Bartender
Viceroy Snowmass
10.2017 - 05.2018
Bartender
Lani Kai Resort
01.2015 - 10.2017
Associate of Science - Pre-Law
Florida Gulf Coast University
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