- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Photography
Evan Scott
Irmo,SC
Summary
Dedicated shift manager with proven expertise in customer service, employee training, and problem-solving. Committed to enhancing guest satisfaction and team performance. While also being informed on cybersecurity, networking, and IT from high school and college classes.
Overview
1
1
year of professional experience
Work History
Shift Manager
KBP Foods
08.2026 - Current
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Trained new staff on company policies, procedures, and customer service standards.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Member
KBP Foods
06.2025 - 08.2026
- Provided excellent customer service by efficiently taking and fulfilling orders.
- Collaborated with team members to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Operated kitchen equipment safely while adhering to all food safety protocols.
- Assisted in training new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Science - Integrative Information Technology
University of South Carolina
Columbia, SC05-2030
Skills
- Customer service focus
- Customer complaint resolution
- Shift leadership
- Staff development
- Opening procedures
- Team supervision
- Team mentorship
- Customer complaint resolution
- Operational compliance
- Decision-making
Interests
Timeline
Shift Manager
KBP Foods
08.2026 - Current
Crew Member
KBP Foods
06.2025 - 08.2026
Bachelor of Science - Integrative Information Technology
University of South Carolina