Evan Siva
San Diego,CA
Summary
Dynamic leader with proven customer service and team leadership skills, honed across roles at Little Caesars and Sprouts Market. Excelled in staff supervision, reducing cash discrepancies, and enhancing customer loyalty through effective conflict resolution. Skilled in money handling and employee scheduling, achieving significant improvements in service efficiency and staff productivity. Experienced with contract negotiation, compliance, and vendor management. Utilizes effective communication and organizational skills to ensure smooth contract execution. Track record of successfully mitigating risks and fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Little Caesars
Lemon Grove, CA
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Customer Service Representative
Sprouts Market
Lemon Grove, CA
10.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Butcher Assistant
Sprouts Farmer Market
Lemon Cove, CA
11.2019 - 06.2021
- Ensured timely fulfillment of custom orders by efficiently processing special requests from customers.
- Followed strict food safety protocol as outlined by State food handling guidelines.
- Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
- Demonstrated proficiency in using industry-specific tools such as knives, saws, and grinders for accurate cuts.
House Mover
North American Moving and Storage
Cabazon, CA
12.2015 - 11.2018
- Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
- Optimized space utilization within moving trucks using strategic planning techniques that prioritized fragile items for secure transport.
- Achieved efficient house moving by carefully packing, loading, and unloading clients'' belongings.
Education
Mt. Miguel
Lemon Grove, CABachelor Of Computer Information Systems -
Grossmont College
El Cajon, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Sales growth
- Contract management
Timeline
Assistant Manager
Little Caesars
08.2022 - Current
Customer Service Representative
Sprouts Market
10.2020 - 06.2021
Butcher Assistant
Sprouts Farmer Market
11.2019 - 06.2021
House Mover
North American Moving and Storage
12.2015 - 11.2018
Bachelor Of Computer Information Systems -
Grossmont College
Mt. Miguel