Evana Islam
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Store Manager
Swarovski Australia
09.2019 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Consulted with customers to assess service requirements and produce accurate orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Supervisor
Michel's Patisserie
10.2018 - 03.2019
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Evaluated kitchen staff performance and motivated improvements with encouragement, retraining and contests.
Department Manager
Coles
01.2012 - 06.2016
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Education
Advanced Diploma - Human Resources Management
Ultimo Tafe
Sydney07.2009
Skills
- Google Drive
- Customer Service
- Staff Management
- Cost Control
- Employee Scheduling
- POS Systems Operations
- Store Opening and Closing
- Shift Scheduling
- Hiring and Training
- Dayforce knowledge
- Coaching and Mentoring
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Additional
Status: Australian Citizen
Driving Licence: Full Driver Licence
Interest: Reading, Travelling, Fashion
Referee available upon request
Timeline
Store Manager
Swarovski Australia
09.2019 - Current
Supervisor
Michel's Patisserie
10.2018 - 03.2019
Department Manager
Coles
01.2012 - 06.2016
Advanced Diploma - Human Resources Management
Ultimo Tafe
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