Evana Louissaint
Miami
Summary
Results-oriented Catering Associate delivering enhanced guest satisfaction and retention through exceptional service and strict food safety practices. Improved client trust and satisfaction by maintaining high sanitation standards and resolving issues swiftly. Resourceful Food Service Supervisor achieving high productivity and efficient task completion while ensuring smooth kitchen operations and effective staff coordination.
Overview
12
12
years of professional experience
Work History
Food Service Supervisor
University of Miami Health System
Miami, FL
02.2021 - Current
- Supervised daily food service operations for diverse patient and staff populations.
- Trained and mentored new staff on food safety and hygiene practices.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
- Implemented quality control measures to uphold food safety standards.
- Coordinated meal preparation schedules to ensure timely service delivery.
- Organized kitchen stations to enhance safety and streamline food preparation. to promote team efficiency.
- Checked food temperature regularly to prevent spoilage and maintain quality standards., discarding items not stored correctly.
- Monitored dietary restrictions and served guests with special needs.
- Increased guest satisfaction through attentive service that included promptly addressing dietary concerns and resolving any issues quickly.
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Increased client retention by delivering exceptional customer service and proactively addressing feedback.
- Developed strong relationships with clients through clear communication and proactive problem-solving skills.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Kept a calm demeanor in high-pressure situations to ensure effective team performance. and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Procured essential supplies to ensure smooth workflow and adequate stock levels. from approved vendors to maintain adequate stock levels.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Assisted in developing and delivering staff training programs on service excellence.
- Reviewed customer feedback forms to pinpoint areas for improvement in quality and service.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Assisted in setting up and breaking down kitchen stations.
Catering Associate
Coral Gables Hospital
10.2014 - 03.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Increased guest satisfaction through attentive service that included promptly addressing dietary concerns and resolving any issues quickly.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained accurate records of event details, invoices, contracts, and ensuring streamlined organization across all aspects of the catering process.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
- Cultivated strong client relationships through effective communication and proactive problem-solving.
- Enhanced guest satisfaction by promptly addressing dietary concerns and swiftly resolving issues during events.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
Associate of Science - Nursing
Future Tech Institute
Miami, FLSkills
- Food Safety
- Quality Assurance
- Quality control
- Sanitation protocols
- Safe Food Handling
- Allergen awareness
- Dietary management
- Food Preparation
- Food presentation
- Inventory management
- Catering operations
- Customer service
- Communication skills
- Quality management
Languages
- English
- Creole
- Spanish
Timeline
Food Service Supervisor
University of Miami Health System
02.2021 - Current
Catering Associate
Coral Gables Hospital
10.2014 - 03.2018
Associate of Science - Nursing
Future Tech Institute