Evander Foster
San Diego
Summary
Detail-oriented professional committed to delivering exceptional customer service in fast-paced environments. Successfully resolved customer issues and collaborated with teams to enhance guest experiences, ensuring efficient service flow and satisfaction.
Overview
14
14
years of professional experience
Work History
SERVER ASSISTANT & SERVER
BENIHANA
2014.04 - Current
- Supported server staff by efficiently running food, restocking supplies, and taking customer orders to enhance service flow.
- Delivered exceptional customer service, accommodating special occasions to enhance guest experiences.
- Collaborated with kitchen and staff to ensure seamless service and maintain positive dining environment.
- Prepared dining areas by arranging tables and setting utensils for guest seating.
- Maintained cleanliness and safety by regularly sanitizing surfaces and ensuring compliance with health regulations.
- Follow strict health and safety guidelines, accommodating allergies for guests.
- Processed and finalized customer payments accurately using both card and cash transactions.
Customer Service Representative
PRO FLOWERS
San Diego, California
2016.10 - 2017.11
- Delivered customer service with accurate and knowledgeable information to support customer needs.
- Resolved issues with late or missing packages to maintain customer trust.
- Processed customer refunds efficiently and ensure replacement items in a timely and efficient manner.
- Assisted customers in tracking and processing orders to enhance satisfaction.
- Placed customer orders accurately and task them to be delivered in an efficient and timely manner.
DISHWASHER & BUSSER
RED ROBIN
2012.07 - 2014.04
- Maintained cleanliness and safety for patrons to enhance dining experience.
- Collaborated with team to keep tables and work areas free of obstructions for efficient service.
- Adhere to health and sanitation practices.
- Supply servers and bartenders with necessary equipment to provide outstanding customer service.
- Closed the restaurant to ensure proper maintenance and readiness for the next day. and ensure deep cleaning and prep for the morning team.
Education
High School Diploma -
Claremont High School
San Diego, CA2011-08
Skills
- Customer service management
- Food safety
- Issue resolution
- Upselling Techniques
- Flexibility
- Adaptability
- Problem solving
- Collaboration
- Team collaboration
- Communication
- Organization
- Critical thinking
INTERESTS
Reading & Continuous Learning, Sports & Sports Analytics, Creative Thinking, Cooking, Family & Community, Personal Growth & Adaptability
Timeline
Customer Service Representative
PRO FLOWERS
2016.10 - 2017.11
SERVER ASSISTANT & SERVER
BENIHANA
2014.04 - Current
DISHWASHER & BUSSER
RED ROBIN
2012.07 - 2014.04
High School Diploma -
Claremont High School