Evangeliiine Barrera
Irvine,USA
Summary
Dynamic Customer Service Manager skilled in managing high-performing teams and streamlining operations to ensure consistent service excellence. Committed to training staff and developing customer service policies that drive satisfaction and resolve issues effectively.
Overview
20
20
years of professional experience
Work History
SERVICES RELATIONS MANAGER
Alliance International Servicing Ltd.
Sathorn, Thailand
06.2016 - 11.2022
- Managing the customer service team and ensuring the team meets service standards consistently and resolves problems.
- Developed and implemented customer service policies and procedures to enhance customer satisfaction.
- Guided team members on best practices for customer service and trained them to deliver exceptional service.
- Collaborated with sales and other departments to achieve organizational goals.
- Managing the customer service team and ensuring the team meets service standards consistently and resolves problems.
BANK RELATIONSHIP MANAGER
BPI Bank
Quezon City, Philippines
03.2007 - 05.2016
- Presented tailored investment options to bank clients to enhance portfolio performance.
- Delivered comprehensive financial services to clients, addressing their unique banking needs.
- Cultivated strong relationships with customers, effectively addressing and resolving issues.
- Provides options to the bank clients on their investments.
- Ensured compliance with all legal requirements.
- Preparing reports on branch's sales performance.
CUSTOMER SERVICE SUPERVISOR
EBDigitel Mobile Phils Inc. (Suncellular)
Manila, Philippines
09.2002 - 02.2007
- Directed and reviewed work of customer service representatives to ensure quality service delivery.
- Assigning, directing and reviewing the work of customer service representatives.
- Training and coaching new customer service representatives.
- Addressed customer inquiries and requests to enhance satisfaction and resolution rates.
- Resolving customer complaints and disputes.
- Compiled reports analyzing customer service performance to identify areas for improvement.
Education
Bachelor Of Science - Business Management
University Of Nueva Caceres
Philippines01-2002
Skills
- Customer Service
- Leadership
- Team Collaboration
- Results Oriented
- Organizational Skills
- Detail Oriented
- Microsoft Office Suite
- Conflict resolution
- Empathy
- Courtesy
Timeline
SERVICES RELATIONS MANAGER
Alliance International Servicing Ltd.
06.2016 - 11.2022
BANK RELATIONSHIP MANAGER
BPI Bank
03.2007 - 05.2016
CUSTOMER SERVICE SUPERVISOR
EBDigitel Mobile Phils Inc. (Suncellular)
09.2002 - 02.2007
Bachelor Of Science - Business Management
University Of Nueva Caceres