Evangelina Mercado
Wildomar,United States
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Imaging Partners
Orange , CA
2021.01 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Partnered with vendors and suppliers to effectively manage and budget.
Patient Services Manager
Imaging Partners
Orange , CA
2019.01 - 2021.01
- Direct day-to-day administrative and operational functions for 3 offices.
- Supervised team of MRI, CT, X-Ray, and Ultrasound technicians, along with schedulers and front desk representatives.
Clerical Supervisor
Imaging Partners
Orange , CA
2013.01 - 2019.12
- Reviewed and formatted material produced by clerical team.
- Maintained constant inventory of supplies and ordered new stock.
- Managed maintenance and upkeep of copiers, printers and typewriters.
- Assigned work and verified completion of assignments.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
Education
High School Diploma -
Esperanza High School
Anaheim, CA06.2003
Skills
- Originality and Creativity
- Records Organization and Management
- Department Oversight
- Trained in: EPIC CARE LINK, SHAREVUE, Zotec, Pocket Health, Patient Pal, and Mitel Phone Services
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Imaging Partners
2021.01 - Current
Patient Services Manager
Imaging Partners
2019.01 - 2021.01
Clerical Supervisor
Imaging Partners
2013.01 - 2019.12
High School Diploma -
Esperanza High School
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