EVANGELINA QUINTERO
NV
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
4
4
years of professional experience
Work History
(Remote) Customer Service Supervisor
Vacation VIP Club LLC
10.2023 - Current
- Processed customer service requests via phone support and email support
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Data Entry/Account Administrative Assistant
Amazon.com Services
01.2022 - 08.2023
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects
Customer Service Representative
Walmart.com
07.2020 - 01.2022
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information
Education
High School Diploma -
Opportunities For Learning - Santa Clarita
Canyon Country, CA04.2016
Skills
- Efficient and Detail-Oriented
- Technical Support
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
Timeline
(Remote) Customer Service Supervisor
Vacation VIP Club LLC
10.2023 - Current
Data Entry/Account Administrative Assistant
Amazon.com Services
01.2022 - 08.2023
Customer Service Representative
Walmart.com
07.2020 - 01.2022
High School Diploma -
Opportunities For Learning - Santa Clarita