Evangelina Rios
Fredericksburg,VA
Summary
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer Number years of related experience to a challenging position with room for advancement.
Overview
22
22
years of professional experience
Work History
Account Administrator
MainStreet Bank
Fairfax VA
09.2011 - Current
- Answered telephone calls from customers requesting information about their accounts.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
Advance America
01.2008 - 01.2009
- Greeting the customers with a big smile as well as making sure that they receive good customer service
- Sell products such as visa prepaid cards, gift cards, cash advance, and money transfer
- Answered busy multi line phone calls from customers inquiring about their accounts.
Teller
Wells Fargo Bank
Fairfax VA
01.2009 - 09.2011
- Responsible for the opening and closing of the bank
- Processed customer’s transactions
- Provided customers with the best customer service.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
Teller
J&J Check Corp.
01.2002 - 01.2005
- Welcomed customer with a smile and offering efficient services to all clients
- Check cashing for customers
- Money wire transactions and bill payment
- Responsible for opening and closing of the store.
Education
High school completed -
Pimmit Hills High school
Falls church, VASkills
- Customer Communication
- Order Processing
- Customer Relations
- Loan and Account Monitoring
- Decision-Making
- Multitasking Abilities
- Self Motivation
- Team building
- Problem-solving aptitude
- Interpersonal Communication
Custom
- MainStreet Bank, Mimi Hailegiorgis, 10089 Fairfax Blvd, Fairfax, VA, 22030, (703) 218-5182
- Wells Fargo Bank, Andrei Bondarenko, 10944 Fairfax Blvd, Fairfax, VA, 22030, (703) 273-3244
- J&J Cash checks, Rosalba Pacheco, 6011 Leesburg Pike, Falls Church, VA, 22041, (703) 998-0900
- Advance America, Mayra Sandoval, 2855 Gallows Rd, Falls Church, VA, 22042, (703) 204-9801
Custom
- Long Walks
- Cooking
- Spending time with my family
Languages
Spanish
Native or Bilingual
Timeline
Account Administrator
MainStreet Bank
09.2011 - Current
Teller
Wells Fargo Bank
01.2009 - 09.2011
Advance America
01.2008 - 01.2009
Teller
J&J Check Corp.
01.2002 - 01.2005
High school completed -
Pimmit Hills High school