Evangeline Benjamin
Grand Rapids,MI
Summary
Proactive and guest-focused professional with experience at Watermark Country Club, well known in beverage preparation and maintaining high-volume dining areas. Excelled in guest engagement and dining area maintenance, ensuring customer satisfaction and restaurant hygiene standards. Demonstrated strong work ethic and effective team collaboration, significantly enhancing dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Watermark Country Club
04.2022 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Host
International House of Pancakes, IHOP
03.2020 - 04.2021
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took initial drink orders and relayed information to wait or bar staff.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
High School Diploma -
Northview Public School
4365 Hunsberger Ave NE, Grand Rapids, MI 4952505.2024
Skills
- Supply Restocking
- Beverage Preparation
- Food serving
- Guest Engagement
- Food Running
- Table Bussing
- High-volume dining
- Dining area maintenance
Timeline
Server
Watermark Country Club
04.2022 - Current
Host
International House of Pancakes, IHOP
03.2020 - 04.2021
High School Diploma -
Northview Public School
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