Evangeline Patty
Fort Worth
Summary
Results-driven shift manager with a strong focus on team leadership, quality control, and relationship management. Experienced in training staff and resolving customer complaints, contributing to a consistently positive dining experience.
Overview
3
3
years of professional experience
Work History
Server
Devivo Bros. Eatery
Keller
12.2024 - Current
- Provided friendly and efficient service to guests in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Processed customer payments accurately using point-of-sale system.
- Trained new servers on restaurant procedures and customer service standards.
- Handled customer complaints professionally to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Shift Manager
Tropical Smoothie
Fort Worth
01.2023 - 12.2025
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service techniques and operational procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of work areas to meet company standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Reviewed financial statements to meet targets during shift.
Education
High School Diploma -
Central High School
Keller, TX05-2025
Skills
- Team leadership
- Cleanliness standards
- Server training
- Quality control
- Point of sale (POS) system operations
- Relationship management
- Time management
- Effective communication
- Self-awareness
- Motivating teams
- Influencing others
- Ethical leadership
Timeline
Server
Devivo Bros. Eatery
12.2024 - Current
Shift Manager
Tropical Smoothie
01.2023 - 12.2025
High School Diploma -
Central High School