Summary
Overview
Work History
Education
Skills
Personal & Volunteering
Timeline
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Evangeline Feliz

Summary

Goal-focused, entrepreneurial leader with a decade of experience driving business growth, optimizing operations, and delivering exceptional results. Expert in strategic planning, project management, product operations, and data analysis, with a talent for implementing innovative solutions that enhance performance and efficiency. Proficient in leading and inspiring teams to achieve high performance and exceed business goals, while fostering a positive and inclusive work environment. A master collaborator known for seamlessly orchestrating the complex dynamics behind successful projects.

Overview

7
7
years of professional experience

Work History

Senior Manager Consulting Operations

Pegasystems
Cambridge, MA
04.2023 - Current
  • Manage a dedicated team in driving continuous improvement and change management initiatives throughout the organization.
  • Partner with senior leaders and workstream leads to design yearly strategies, analyze and allocate team resources effectively, and implement measures to mitigate possible setbacks.
  • Manage an overall portfolio of 20+ projects, ensuring comprehensive planning, change management, RKO tracking, and key milestone monitoring.
  • Recognized by the CEO as a top performer and contributor among 6,000 employees.
  • Led the transformation of strategic enterprise reporting and analytics offerings as an interim manager for a team of Senior Business Analysts and Data Scientists.

Operations Manager

Pegasystems
03.2021 - 03.2023
  • Managed budget planning activities for a consulting budget over $150M, enhancing fiscal management efficiency through seamless collaboration with Directors and VPs
  • Led critical revenue forecasting project, including system enhancements, integration, and data model development to save 365 hours annually
  • Consolidated dispersed operational tasks under a centralized shared services team to streamline revenue operations for a $230M P&L business. Oversaw all facets of the process, from talent acquisition to task transition.
  • Developed and implemented a program management framework to facilitate effective collaboration and communication amongst a team of 20+ professionals.
  • Managed the migration, change management, training and rollout of 20+ reporting dashboards.

Senior Business Analyst

Consulting
03.2021 - 10.2022
  • Developed intuitive reporting tools, increasing team awareness of consultants' readiness by 20% and elevating delivery efficiency
  • Developed the first ever methodology scorecard which demonstrated managing of engagement and usage of best practices, contributing to a 5% rise in best practices adoption
  • Led system modifications with COE, managing user requirements, UAT, change management, and training 300+ users.

Business Analyst

06.2018 - 10.2020
  • Transformed the HANA database structure, streamlining data extraction by 80% and report generation, enhancing data accessibility and enabling advanced reporting capabilities
  • Championed system and reporting enhancements for Risk Management, leading to a YoY improvement in the efficiency of root cause analysis and bolstered risk mitigation strategies
  • Steered the global launch of a Voice of the Customer Program using Qualtrics, which led to increased customer satisfaction and refocused the overall company strategy.

Resource Planning Analyst

Peoplefluent
Waltham, MA
06.2017 - 06.2018
  • Financial Planning & Analysis
  • Boosted revenue by $1M (2018) through strategic process and system improvements
  • Designed and developed intuitive self-service dashboards in OpenAir and Salesforce, offering actionable insights and real-time data visualization for executive decision-making
  • Optimized PeopleFluent’s NetSuite OpenAir tool to enhance operational efficiency.

Education

Master of Business Administration - Business Intelligence

Suffolk University

Bachelor of Business Administration - International Business

Salem State University
Salem, MA

PMP -

Project Management Institute

Certified Pega Business Architect (CPBA)

Pega

Certified Management Consultant

Management Consulting Institute

Skills

  • Data Management
  • SQL
  • Power BI
  • Tableau
  • Microsoft Suite
  • Change Management
  • Business Transformation
  • Project Management
  • Process Automation

Personal & Volunteering

  • Year Up Mentor 2019
  • Chica Project
  • Member of Black at Pega
  • Member of Women at Pega
  • Member of Latino at Pega

Timeline

Senior Manager Consulting Operations

Pegasystems
04.2023 - Current

Operations Manager

Pegasystems
03.2021 - 03.2023

Senior Business Analyst

Consulting
03.2021 - 10.2022

Business Analyst

06.2018 - 10.2020

Resource Planning Analyst

Peoplefluent
06.2017 - 06.2018

Master of Business Administration - Business Intelligence

Suffolk University

Bachelor of Business Administration - International Business

Salem State University

PMP -

Project Management Institute

Certified Pega Business Architect (CPBA)

Pega

Certified Management Consultant

Management Consulting Institute

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Evangeline Feliz