Evangelos Manolakos
Staten Island
Summary
Motivated Service Professional with engaging personality and flexible approach. Upbeat, friendly, always anticipating customer needs to facilitate enjoyable dining experiences.
Experienced hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Server
Annadale Terrace
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Head Server/Bartender
Don Cheech Vinum Restaurant Group
12.2022 - 05.2023
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Crafted specialty cocktails made to order, as well as large batches of premade cocktails for expedited ordering/pouring.
- Communicated customer orders or problems from customers efficiently with kitchen and serving staff, both in Spanish & English.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served high customer volumes during special events, nights, and weekends.
Head Server/Manager
Patrizias Restaurant Group LLC
02.2020 - 11.2022
- As a result of the Covid-19 pandemic and economic hardship, I returned to work at Patrizias and performed all the same duties previously stated. Although, because of my experience and knowledge with this particular business, I was promoted to Head server/Manager. Some responsibilities included
- Answering phone calls and booking large parties and banquets.
- Dealing with higher volume cash and credit card transactions
- Addressing customer complaints and any other FOH issues.
- Inventory
- Hiring/Training new servers and staff
Senior Account Executive
Arive capital markets
08.2020 - 05.2021
- Excelled in New client acquisition
- 5-10 New clients acquired monthly
- Custom tailored investment product packages, as per clients investment needs/goals
- Developed trading skills under expert mentorship and implemented into clients needs
- Observed market trends and made appropriate sales and purchases of securities for a different array or portfolios
- Developed positive and well maintained client relations
- Introduced more savvy clients to new investment products such as Pre-IPOs and IPOs
Senior Account Executive
Arive capital markets
09.2019 - 12.2019
- Excelled in New client acquisition
- 5-10 New clients acquired monthly
- Custom tailored investment product packages, as per clients investment needs/goals
- Developed trading skills under expert mentorship and implemented into clients needs
- Observed market trends and made appropriate sales and purchases of securities for a different array or portfolios
- Developed positive and well maintained client relations
Senior Account Executive
First Standard Financial
05.2017 - 09.2019
- Excelled in New client acquisition
- 5-10 New clients acquired monthly
- Custom tailored investment product packages, as per clients investment needs/goals
- Developed trading skills under expert mentorship and implemented into clients needs
- Observed market trends and made appropriate sales and purchases of securities for a different array or portfolios
- Developed positive and well maintained client relations
Server
Patrizias of Staten Island
03.2015 - 08.2017
- Extremely fast paced and high volume Italian “Family-style” restaurant in New York City.
- Handled a high volume of customers regularly
- Served anywhere between 20-40 tables daily
- Took food and drink orders with high efficiency
- High table turnover ratio
- Developed high morale relations with regular customers
- Greeted guests
- Processed cash and credit card transactions
Team Lead/Shift Manager
Buffalo Wild Wings
04.2014 - 12.2014
- As a young Shift Lead, my day to day responsibilities included making sure all cash registers were counted and corresponding receipts and reports for the day were accurate, training new team members, and assisting and dealing with guests. Also oversaw “Front of House” operations which included but was not limited to , phone calls with customers, expediting take-out and dine-in orders and dealing with overall customer service in a high paced sports bar chain.
Education
Associate's - Economics
College of Staten Island
Staten Island, NY05.2016
High school diploma - undefined
Monsignor Farrell High School
Staten Island, NY05.2013
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Team collaboration
Order management
Food running
Food delivery
Excellent communication
Reliability
Multitasking
Dining customer service
Point-of-sale system
Certification
Series 7
Timeline
Server
Annadale Terrace
06.2023 - Current
Head Server/Bartender
Don Cheech Vinum Restaurant Group
12.2022 - 05.2023
Senior Account Executive
Arive capital markets
08.2020 - 05.2021
Head Server/Manager
Patrizias Restaurant Group LLC
02.2020 - 11.2022
Senior Account Executive
Arive capital markets
09.2019 - 12.2019
Senior Account Executive
First Standard Financial
05.2017 - 09.2019
Server
Patrizias of Staten Island
03.2015 - 08.2017
Team Lead/Shift Manager
Buffalo Wild Wings
04.2014 - 12.2014
High school diploma - undefined
Monsignor Farrell High School
Associate's - Economics
College of Staten Island