Evan Isaiah O’Brien
Arvada,CO
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Manager
Famous Footwear
Longmont, Colorado
05.2025 - Current
- Managed daily operations of the store, ensuring high standards of customer service and team performance. Lead, coach, and develop associates through ongoing feedback, training, and hands-on support. Manage daily sales and operational priorities, including staffing, customer experience, inventory, merchandising, cash handling, loss prevention, and compliance with company policies and procedures. Serve as a key leader in the store by creating a positive, productive environment and holding associates accountable to performance and service expectations. Handle customer concerns, resolve operational issues, and make day-to-day decisions to ensure the store operates efficiently and provides an excellent customer experience.Key Responsibilities:
- Lead and coach associates to achieve strong customer service and sales performance.
- Oversee all day-to-day store operations and ensure company standards are consistently met.
- Train and develop new and existing team members.
- Manage staffing, scheduling, delegation of responsibilities, and daily workflow.
- Maintain a welcoming, professional, and customer-focused store environment.
- Handle customer concerns and operational issues with sound judgment and professionalism.
- Oversee cash handling, opening/closing procedures, inventory, merchandising, and loss-prevention practices.
- Monitor store performance and communicate priorities and expectations to the team.
- Lead by example and foster accountability, teamwork, and a strong service culture
Customer Service Lead
Walgreens
Longmont, CO
10.2020 - 04.2025
- Provided day-to-day leadership and support for front-end operations while delivering a high standard of customer service. Coached and assisted associates to ensure efficient workflows, strong customer interactions, and compliance with company expectations. Served as a key point of contact for customers and team members, resolving concerns and addressing operational issues with professionalism and sound judgment.Key Responsibilities:
- Led and supported front-end associates to maintain excellent customer service and efficient operations.
- Coached team members on customer service, policies, procedures, and daily expectations.
- Assisted with opening and closing operations, cash handling, and register functions.
- Resolved customer concerns and handled difficult situations professionally.
- Delegated tasks and helped prioritize daily operational needs.
- Supported training and onboarding of new associates.
- Maintained a clean, organized, and customer-focused environment.
- Assisted management with store operations, compliance, and loss-prevention practices.
- Served as a trusted leader and resource for associates and customers during daily operations.
Education
Bachelor of Arts - Business Management
Colorado State University
Fort Collins, CO 08.2020 - 05.2024
Skills
- Customer experience
- Leadership
- Shoe and Apparel Product Knowledge
- Loyalty Account Enrollment
Timeline
Manager
Famous Footwear
05.2025 - Current
Customer Service Lead
Walgreens
10.2020 - 04.2025
Bachelor of Arts - Business Management
Colorado State University
08.2020 - 05.2024