Evans Diya
Whitinsville,MA
Summary
Results-oriented professional with over 24 years extensive experience in human service, caring and advocating for people with disabilities. Demonstrated ability to make significant improvements in facilities efficiency and resident satisfaction.
Overview
25
25
years of professional experience
Work History
Senior Residential Manager
Towards Independent Living And Learning
Dedham, Massachusetts
02.2008 - Current
- Manage multiple residential programs, ensuring high-quality, person-centered services.
- Oversee and manage budgets, approve standards, and handle administrative reviews.
- Assist in hiring new employees, conducting interviews, making employment decisions, and training new hires on policies and procedures.
- Monitor compliance to state and federal standards (e.g, DDS, Medicaid as well as internal policies
- Provides assistance when needed and intervening in cases of conflict or crisis situations.
- Collaborated with administrative personnel on scheduling issues such as vacation requests and call-off coverage.
- Promote individual rights and coordinate care plans with families and providers.
- QBS safety care trainer. Train staff on safety techniques such as safe physical intervention, de-escalation, positive behavior support ABA/PBIS
Direct Support Professional
Elliots
Peabody, Massachusetts
10.2002 - 02.2021
- Provided assistance with daily living activities for individuals with disabilities.
- Used approved crisis intervention techniques in emergency situations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Tracked and reported clients' progress based on observations and conversations.
Residential Manager
TILL
Dedham, Massachusetts
07.2004 - 02.2008
- Supervised daily operations of residential facilities ensuring quality care and safety.
- Coordinated staff schedules to maintain adequate coverage for residents' needs.
- Performed administrative tasks such as scheduling appointments or responding emails promptly.
- Organized community engagement activities to enhance resident involvement and well-being.
- Resolved conflicts among staff and residents to maintain a positive environment.
- Managed resident assessments and individualized care plans effectively.
- Implemented training programs for new staff to improve service delivery.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Assisted in the preparation of budgets for residential buildings; monitored expenditures against budget allocations.
Direct Support Professional
TILL
Dedham, Massachusetts
01.2001 - 07.2004
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Developed strong relationships to foster trust and communication with clients.
- Advocated for client needs during team meetings and care discussions.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted individuals in learning and developing new skills.
Skills
- Broad understanding of seniors services, developmental disabilities and mental health
- Leadership and management
- Fiscal and budget management
- Regulation compliance
- Staff development and training
- Crisis intervention and de-escalation
- Individualized care plans
- Community engagement
- Program oversight
- Deep knowledge of human services regulation, both state and federal
- Computer proficiency, MS suite (Word, Excel, PowerPoint, database
- Interpersonal skills and advocacy
- Excellent communication skills
- Task prioritization and efficient handling of multiple priorities
- Detail-oriented
Languages
English
Professional
Yoruba
Professional
Edo
Professional
Accomplishments
Seven times top performer Award (state quest)
Timeline
Senior Residential Manager
Towards Independent Living And Learning
02.2008 - Current
Residential Manager
TILL
07.2004 - 02.2008
Direct Support Professional
Elliots
10.2002 - 02.2021
Direct Support Professional
TILL
01.2001 - 07.2004