Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
OperationsManager

Evans Zvakaramba

Tynwald South,Harare

Summary

Dynamic and results-driven Senior Sales Manager with over 15 years of proven experience in driving revenue growth and building high-performing sales teams. Adept at developing and executing strategic sales initiatives, leveraging data-driven insights to optimize performance, and fostering strong client relationships. Known for exceeding sales targets and enhancing market share in competitive environments. Seeking to leverage expertise in a challenging new role to contribute to organizational success and drive ambitious growth objectives. Strong leadership skills combined with a passion for mentorship and team development make me an ideal candidate for leading sales operations in a forward-thinking company.

Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

22
22
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Operations Manager

Heritage Expeditions Africa
Harare, Zimbabwe
07.2022 - 06.2024
  • Company Overview: Rainbow Tourism Group Ltd
  • Developed and implemented operational strategies aligned with company goals
  • Analyzed market trends and customer preferences to enhance service offerings
  • Recruited, trained, and supervised operational staff
  • Fostered a positive work environment and encouraged professional development
  • Oversaw daily operations to ensure efficient processes and resource allocation
  • Monitored and optimized tour itineraries, logistics, and schedules
  • Ensured exceptional customer service standards were met
  • Addressed customer inquiries, complaints, and feedback promptly
  • Prepared and managed operational budgets, controlling costs and maximizing profitability
  • Monitored financial performance and reported on variances
  • Established and maintained relationships with suppliers, hotels, and transportation providers
  • Negotiated contracts to secure favourable terms and pricing
  • Ensured compliance with legal regulations and industry standards
  • Implemented safety protocols and risk management strategies
  • Developed key performance indicators (KPIs) for operational performance
  • Conducted regular assessments and implemented improvements as needed
  • Collaborated with marketing teams to promote tours and packages
  • Analyzed marketing effectiveness and adjusted strategies accordingly
  • Prepared regular reports for senior management on operational performance and challenges
  • Provided insights and recommendations for future initiatives
  • Rainbow Tourism Group Ltd

Senior Sales Manager

Rainbow Tourism Group Ltd
Harare, Zimbabwe
01.2007 - 05.2020
  • Built and maintained relationships with key clients, travel agents, and corporate accounts through effective sales calls
  • Identified and pursued new business opportunities in target markets
  • Managed regional sales across South Africa, Botswana, Zambia, Kenya, Ethiopia, and Mozambique
  • Developed and monitored sales targets to ensure achievement
  • Initiated and implemented comprehensive sales strategies to meet company objectives
  • Gathered market intelligence for informed decision-making
  • Prepared regular sales reports for senior management
  • Managed client databases and conducted sales presentations
  • Coordinated participation in trade shows and promotional events
  • Handled customer complaints and ensured timely payments
  • Assisted in developing and managing the sales budget
  • Led and mentored a team of sales professionals
  • Collaborated with marketing, revenue management, and operations teams
  • Established partnerships to enhance sales efforts

Marketing and Sales Executive

Open Retail Solutions (Pvt) Ltd
Harare, Zimbabwe
09.2005 - 12.2007
  • Negotiated sales deals with key accounts
  • Prepared sales reports on a weekly, monthly, and quarterly basis
  • Managed cash and credit sales
  • Developed the marketing plan and promotional materials

Sales Executive

Compusol (Pvt) Ltd
09.2004 - 08.2005
  • Promoted company products and sourced products from suppliers
  • Ensured strong client relationships and prepared sales reports

Industrial Attachment

Rufaro Marketing (Pvt) Ltd
Harare, Zimbabwe
08.2002 - 08.2003

Education

Bachelor of Commerce (Hons) Degree - Marketing Management

Midlands State University
01.2000 - 01.2004

GCE Advanced Level -

Mabvuku High School
01.1998 - 01.1999

GCE Ordinary Level - undefined

Mabvuku High School
01.1994 - 01.1997

Skills

Personal Information

  • Date of Birth: 08/12/79
  • Gender: Male
  • Nationality: Zimbabwean

Timeline

Operations Manager

Heritage Expeditions Africa
07.2022 - 06.2024

Senior Sales Manager

Rainbow Tourism Group Ltd
01.2007 - 05.2020

Marketing and Sales Executive

Open Retail Solutions (Pvt) Ltd
09.2005 - 12.2007

Sales Executive

Compusol (Pvt) Ltd
09.2004 - 08.2005

Industrial Attachment

Rufaro Marketing (Pvt) Ltd
08.2002 - 08.2003

Bachelor of Commerce (Hons) Degree - Marketing Management

Midlands State University
01.2000 - 01.2004

GCE Advanced Level -

Mabvuku High School
01.1998 - 01.1999

GCE Ordinary Level - undefined

Mabvuku High School
01.1994 - 01.1997
Evans Zvakaramba