Evanthia Hrousis
Bethlehem,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Patient Care Technician
K9 Resorts Daycare & Luxury Hotel
Bethlehem, PA
01.2024 - 08.2025
- Responded to phone calls and welcomed customers
- Provided excellent customer service to resolve customer complaints promptly.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed paperwork and organized customer information.
- Managed social media pages, capturing daily photos and crafting engaging posts.
- Managed daily feeding schedules for dogs.
- Tended to dogs by providing bathing, feeding, playing, walking, and cleaning services
- Gathered and categorized vet information
- Cleaning and organization of the kitchen and storage rooms.
- Sort and store food bags, collars, dishes, and equipment
Education
High School Diploma -
Bethlehem Catholic High School
Bethlehem, PA06-2025
Skills
- Scheduling
- Empathy and patience
- Positive and professional
- Assertiveness
- Customer service
- Task prioritization
- Relationship building
- Store cleaning
- Customer feedback management
- Social media management
- Physical activity
Accomplishments
- Member of National Honor Society
- Assistant Coach to youth field hockey team
Languages
Greek
Limited
Timeline
Patient Care Technician
K9 Resorts Daycare & Luxury Hotel
01.2024 - 08.2025
High School Diploma -
Bethlehem Catholic High School