Summary
Overview
Work History
Education
Skills
Timeline
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Evarely Perez

Kaufman,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service/Sales Rep

Gavson Inc
11.2016 - 3 2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Increased repeat business by personalizing customer interactions and remembering client preferences.
  • Negotiated prices, terms of sales and service agreements.
  • Handled paperwork and collaborated with administrators to resolve invoicing problems.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Performed data entry and completed proper paperwork.

Sales Rep

Taxco Produce
07.2015 - 11.2016
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Built relationships with customers to encourage repeat business.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Receiving Clerk

Nogales Produce
10.2014 - 11.2015
  • Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
  • Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
  • Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
  • Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Education

North Garland High School
Garland, TX

Skills

Customer service

Data Entry

Bilingual Spanish

Quick learner

Attention to detail

Product Knowledge

Data Collection

Product Sales

Inventory Control

Payment Processing

Order Processing

Cash Handling

Timeline

Customer Service/Sales Rep

Gavson Inc
11.2016 - 3 2024

Sales Rep

Taxco Produce
07.2015 - 11.2016

Receiving Clerk

Nogales Produce
10.2014 - 11.2015

North Garland High School

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Evarely Perez