Eve Jimenez
New York
Summary
Commercial Card Specialist with extensive experience at M&T Bank, specializing in compliance and risk management. Demonstrated expertise in fraud detection and relationship management, leading to enhanced operational efficiencies. Achieved significant improvements in program implementation and customer satisfaction through strict adherence to regulatory standards.
Overview
7
7
years of professional experience
Work History
Commercial Card Specialist
M&T Bank
New York
04.2022 - 10.2024
- Facilitated communication among Card Consultant, Treasury Management Consultants, and banking teams for effective Commercial Card program implementation.
- Monitored project implementation progress to prevent stalls or inactivity.
- Reviewed and prepared Commercial Card legal agreements to ensure regulatory compliance.
- Coordinated preparation, distribution, and collection of customer legal agreements and signatures.
- Managed credit approval processes while efficiently addressing credit policy exceptions.
- Analyzed operational and accounting issues related to customer card programs through daily interactions with support areas.
- Designed internal controls to mitigate risk and escalated critical issues to management.
- Addressed audit points and regulatory concerns promptly to ensure adherence to M&T internal control standards.
Commercial Credit Card Operations Specialist
People's United Bank
New York
10.2020 - 04.2022
- Assisted department personnel with system inquiries related to sales and application processes.
- Provided procedural solutions to resolve issues and improve operational efficiencies.
- Audited operational processes, products, and industry requirements for compliance.
- Collaborated with vendors to address product issues and implement enhancements.
- Tested new products prior to live production and supported executive leadership with product insights.
- Performed daily settlements to ensure complete reconciliation of credit accounts.
- Reviewed monetary and non-monetary transactions for accuracy and compliance.
- Updated policies in collaboration with leadership to reflect current procedures.
Card Services Representative
New York Community Bank
New York
08.2018 - 10.2020
- Executed responsibilities for Card Services Department in compliance with regulation E, B, C, D, V, Z.
- Conducted audits of core systems, generating financial reports to identify money laundering.
- Investigated daily fraud alerts, assessing case disposition and preparing Suspicious Activity Reports (SARs).
- Collaborated with team to enhance customer interactions during investigations.
- Adjusted accounts as needed and monitored restrictions on reported customer accounts.
- Responded to check card fraud inquiries from bank customers and staff.
- Recommended actions on claims submitted by cardholders, including account closures and expulsions.
- Completed annual BSA/AML/OFAC training while staying informed on fraud trends.
Financial Service Associate
New York Community Bank
New York
09.2017 - 08.2018
- Opened new accounts, including savings, checking, certificates of deposit, and IRAs based on customer needs.
- Provided information and addressed inquiries from customers in person, via telephone, and by mail.
- Developed client relationships by identifying needs and cross-selling appropriate bank products.
- Processed transactions such as check deposits, ATM deposits, withdrawals, and loan payments.
- Promoted new business through proactive selling of bank products and referral to other bank units.
Education
Associate Degree - Liberal Arts
Gateway Community College
New Haven, CT01.2010
Skills
- Cash handling and management
- Safe and vault operations
- Banking product sales
- Relationship management
- Sales and cross-selling
- Cash counting
- Account management
- Drawer balancing
- Customer service excellence
- Financial software proficiency
- Conflict resolution
- Communication skills
- Fraud detection and compliance
- Fraud investigation
- Team collaboration
- Problem solving
- Teller transactions
- Account maintenance
Timeline
Commercial Card Specialist
M&T Bank
04.2022 - 10.2024
Commercial Credit Card Operations Specialist
People's United Bank
10.2020 - 04.2022
Card Services Representative
New York Community Bank
08.2018 - 10.2020
Financial Service Associate
New York Community Bank
09.2017 - 08.2018
Associate Degree - Liberal Arts
Gateway Community College