Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Eve Malcolm

Foley,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Receptionist

Home Design Center
06.2020 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Field Technician

Advance Services, Inc
07.2015 - 04.2020
  • Hand pollinated crops, Measured and recorded plant heights, Sorted and packaged seed, Transported team members to various sites
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Collections Specialist

State Farm Bank
06.2004 - 03.2015
  • Collected past due payments for auto and home equity loans, Answered phone and made outbound calls to contact debtors, Skip traced, Maintained compliance with government regulated privacy and collections laws
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.

Education

Journalism

Western Illinois University

Heyworth High School
Heyworth, IL

Skills

  • Microsoft Word, Excel, Customer service, Public speaking

Timeline

Receptionist

Home Design Center
06.2020 - Current

Field Technician

Advance Services, Inc
07.2015 - 04.2020

Collections Specialist

State Farm Bank
06.2004 - 03.2015

Journalism

Western Illinois University

Heyworth High School

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Eve Malcolm