Evelyn Norris
Akron,OH
Summary
Experienced and motivated candidate successful at managing multiple priorities with a positive attitude. Highly proficient in customer service and sales, and determined to maintain professional and reliable relationships with clients. Passionate about customer engagement, organization, honesty, and reliability.
Overview
5
5
years of professional experience
Work History
Shift Manager/Key Holder
Pet Supplies Plus
08.2021 - Current
- Educated staff on strategies for handling difficult customers and challenging situations.
- Completed store opening and closing procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained newly hired sales team in upselling techniques.
- Improved customer service by projecting friendly and knowledgeable attitude.
Pet Sitter
Self Employed
06.2022 - Current
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
- Communicated professionally with pet owners via phone, email, and text.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Food Service Team Member
Donatos
06.2019 - 06.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Distributed food during busy peak periods to drive customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Learned other teammates' work tasks to train as backup.
Education
Zoology
The Ohio State University
Mansfield, OHWooster High School
Wooster, OH06.2020
Skills
- Verbal and Written Communication
- Adaptability and Dependability
- Honest and Trustworthy
- Regular Availability
- Client Relationship Management
- Critical Thinking
- Problem Identification
Timeline
Pet Sitter
Self Employed
06.2022 - Current
Shift Manager/Key Holder
Pet Supplies Plus
08.2021 - Current
Food Service Team Member
Donatos
06.2019 - 06.2022
Zoology
The Ohio State University
Wooster High School
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