EVE QUINTANILLA
Newport,NY
Summary
Customer service and administration strong experience, multitasking team player and self started punctual highly motivated to perform outstanding interaction with customers and achieve great success.
Passionate about customer service looking for a remote job opportunity to contribute develop grow and enhance the experience of the customers and bring success to the company .
Overview
11
11
years of professional experience
Work History
Customer Service Representative
PREMIERE RESPONSE
Union, NJ
05.2020 - 10.2024
- Answering Incoming Calls
- Help customer to troubleshoot their units via mirror video call .
- Record and manage interaction in SAP system
- Process orders to the service department .
- Contact Service Centers to provide update .
- Sell upsell and process payments .
- Answer emails
- Verify Warranty .
Customer Service Representative
Samsung
Little Ferry, NJ
10.2016 - 01.2017
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
Customer Service & Data Entry Assistant
Columbia Security Parking
Newark, NJ
06.2015 - 03.2016
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Verify accuracy of container information as compared to receipts
- Handle credit card and cash charges
Operations Manager
Solution Freight
Secaucus, NJ
04.2014 - 06.2015
- Supervise5 employees and train them in company operations
- Compiled financial reports on daily receipts and presented them to upper management
- Supervised activities at3 locations
Common Carrier Department Assistant
Fabuwood Cabinetry Corp
Jersey City, NJ
06.2013 - 12.2013
- Controlled domestic and foreign data entry systems
- Prepared Bill of Lading and shipping labels for deliveries for UPS, FEDEX and CONWAY
- Verified inventory computation by comparing to physical counts
- Processed labels for shipping
Education
High School Diploma -
Bilingual School Sterling
Guatemala City 11-2002
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- QuickBooks
- SAP
- Quick learner
- Bilingual English/Spanish
Languages
Fluent in English and Spanish., Special training : Bilingual interpreter at Union County College
References
Can be promptly provided upon request.
KEY STRENGTHS AND EXPERTISE
- Extensive Customer Service Experience
- Very focused and goal oriented
- Reliable Team Player
- Highly analytical and detailed oriented
- Interpersonal and Communication Skills
- Strong interpersonal skills
- Multitasking abilities
- Great attendance, punctual and have no problem with overtime.
Timeline
Customer Service Representative
PREMIERE RESPONSE
05.2020 - 10.2024
Customer Service Representative
Samsung
10.2016 - 01.2017
Customer Service & Data Entry Assistant
Columbia Security Parking
06.2015 - 03.2016
Operations Manager
Solution Freight
04.2014 - 06.2015
Common Carrier Department Assistant
Fabuwood Cabinetry Corp
06.2013 - 12.2013
High School Diploma -
Bilingual School Sterling