Eve Traore
Dallas,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hilton Hotel & Suites
Dallas, TX
12.2023 - 10.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Picker Packer
Prologistix Staffing
Dallas, TX
11.2023 - 05.2024
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Placed products on conveyors for final wrapping and shipment.
- Verified accuracy of picked items by comparing them against pick list.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Utilized RF scanners to track inventory movements throughout the facility.
- Stamped price tags on merchandise, referring to official price lists.
Customer Service Representative
Cigna
Dallas, TX
09.2020 - 12.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
High School Diploma -
Orr Academy
Chicago, IL06-2013
Skills
- Account updating
- Scheduling
- Complaint resolution
- Support case resolution
- Call center procedures
- Payment processing
- Service upselling
- Shipping and logistics
- Positive and professional
Timeline
Customer Service Representative
Hilton Hotel & Suites
12.2023 - 10.2024
Picker Packer
Prologistix Staffing
11.2023 - 05.2024
Customer Service Representative
Cigna
09.2020 - 12.2022
High School Diploma -
Orr Academy