Lead Sales and Operations Manager experienced in regional logistics and fleet operations. Achieved reductions in empty miles and billing disputes through contract clarity and effective routing rules. Focused on enhancing customer retention, expanding regional coverage, and improving operational reliability.
Work History
Referral Agent
5 Years 6 Months
Homesmart | 2021.01 - Current
Evaluated incoming client referrals and matched patients to appropriate specialists within established clinical criteria.
Contacted external providers to verify insurance coverage and secured necessary authorizations, facilitating timely patient appointments.
Reviewed referral documentation for completeness, correcting missing clinical information to ensure accurate submissions.
Lead Sales and Operations Manager
26 Years 1 Month
First Rate Transport | 2000.06 - Current
Directed sales, marketing, and operations across decades, maintaining continuous revenue growth and service consistency
Negotiated customer and carrier contracts, clarifying terms and minimizing billing conflicts
Negotiated annual carrier renewals using contract templates, reducing invoice disputes and late fees
Redesigned pickup scheduling with route-optimization rules, reducing empty miles for regional fleet
Established customer feedback loop for major shippers, enhancing retention and informing service adjustments
Managed office operations, ensuring daily administrative and compliance continuity
Real Estate Sales Associate
5 Years 2 Months
Keller Williams | 2015.04 - 2020.06
Closed high-value residential sales by guiding buyers through contract negotiations and securing timely signatures.
Managed open houses and private showings that produced qualified buyer leads and multiple offers.
Coordinated inspections, appraisals, and lender communications, ensuring timely closings and client satisfaction.
Created local market comparables using MLS and public records to establish competitive listing prices, enhancing client positioning.
Prepared itemized property disclosures and corrected documentation, achieving compliance during broker review.