Maria Soledad Barrozo
Oceanside,NY
Summary
Dedicated employee known for punctuality, pursuing employment options where excellent customer service and positive attitude will make a difference.
Hardworking and motivated with 15 years of experience and record of success in restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Very optimistic attitude to resolve issues with patience and professionalism . Multitask being capable of work with different duties at the same time maintaining perfection and focusing on each task done
Overview
15
15
years of professional experience
Work History
Manager
Sophies Cuban cuisine
04.2021 - Current
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Supervised staff performing daily activities.
- Worked closely with executives to guide budget planning.
Business Owner
Sol empanadas
02.2020 - 04.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Resolved issues quickly through meticulous research and quick decision making.
- Conferred with customers to understand needs and finalize purchase orders.
- Set pricing structures according to market analytics and emerging trends.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
Assistant Manager
Calle Dao
05.2019 - 02.2020
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Hospitality Worker
Sophie’s Cuban Cuisine
09.2009 - 03.2019
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Work with pos system MAITRE D
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
High School Diploma -
Newtown High School
Elmhurst, NY06.2003
Skills
- People skills
- Issue and conflict resolution
- Computer skills
- Marketing
- Team Leadership
- Time Management
- Operations Management
- Strategic Planning
- Schedule Preparation
- Business Administration
- Negotiation
- Teamwork and Collaboration
- Decision-Making
- Professional and Courteous
Languages
Spanish
Native or Bilingual
Timeline
Manager
Sophies Cuban cuisine
04.2021 - Current
Business Owner
Sol empanadas
02.2020 - 04.2021
Assistant Manager
Calle Dao
05.2019 - 02.2020
Hospitality Worker
Sophie’s Cuban Cuisine
09.2009 - 03.2019
High School Diploma -
Newtown High School
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