Eve Watts
San Antonio,TX
Summary
Dedicated customer service and administrative professional with 15+ years of experience creating positive experiences for clients, customers, and colleagues. Known for being dependable, organized, and approachable, I excel at communication, multitasking, problem-solving, and maintaining professionalism in fast-paced environments. I take pride in what I do and my goal is always to provide exceptional service while making a meaningful contribution to the success of the team and organization.
Overview
17
17
years of professional experience
Work History
Receptionist/Office Coordinator
Tessmer Law Firm P.L.L.C.
01.2021 - Current
- Served as the first point of contact for clients, attorneys, court personnel, and vendors, providing professional, courteous, and client-focused service.
- Managed a multi-line phone system, screened calls, directed inquiries, and ensured timely communication between clients and legal staff.
- Assisted with client intake and onboarding by gathering required information, preparing documentation, opening new client matters, and creating organized electronic case files.
- Maintained and managed electronic and physical client records, ensuring accuracy, accessibility, and confidentiality throughout the life of each case.
- Coordinated attorney calendars, client consultations, meetings, court appearances, and important case deadlines.
- Prepared, proofread, and distributed legal correspondence, documents, and case-related materials with a strong attention to detail.
- Processed client payments and managed financial transactions, including the collection and handling of substantial retainer fees while maintaining accuracy and confidentiality.
- Assisted with billing functions, invoicing, payment tracking, and maintaining accurate financial records.
- Managed incoming and outgoing mail, email correspondence, document filing, and administrative workflows to support efficient office operations.
- Ordered office supplies, coordinated vendor services, and helped maintain an organized and welcoming office environment.
- Worked closely with attorneys and support staff to ensure seamless case management and exceptional client service.
- Exercised discretion and professionalism when handling sensitive legal, financial, and personal information.
Customer Specialist
Easy Expunctions
05.2018 - 12.2019
- Handled high volume of customer inquiries, averaging 1700 calls monthly.
- Utilized clear communication to simplify complex processes for clients.
- Developed strong relationships with clients through effective customer service and encouraged potential clients to choose company offerings.
- Researched potential clients to verify records and confirm eligibility for services.
- Conducted follow-ups with clients to evaluate services delivered and generated reports for executive review and policy enhancement.
Barista
Starbucks
11.2013 - 06.2018
- Delivered exceptional customer service by creating a welcoming and positive experience for guests while building rapport with regular customers.
- Prepared and served a variety of handcrafted beverages and food items according to company standards, ensuring consistency, quality, and accuracy.
- Managed high-volume customer orders efficiently in a fast-paced environment while maintaining attention to detail and a friendly demeanor.
- Operated cash registers and point-of-sale systems, accurately processing cash, credit card, mobile app, and gift card transactions.
- Assisted customers with product recommendations, menu questions, and customized beverage requests to enhance their overall experience.
- Maintained cleanliness and organization of the café, including food preparation areas, dining spaces, equipment, and workstations in accordance with health and safety standards.
- Collaborated with team members to ensure smooth daily operations, effective communication, and timely service during peak business hours.
- Monitored inventory levels, restocked supplies, and assisted with receiving and organizing product deliveries.
- Handled customer concerns professionally and efficiently, working to resolve issues and maintain customer satisfaction.
- Demonstrated adaptability and strong time-management skills while balancing multiple responsibilities in a dynamic work environment.
- Contributed to a positive team culture by supporting coworkers, training new team members when needed, and fostering an inclusive and welcoming atmosphere.
Sales Associate - Seasonal
Banana Republic
10.2015 - 12.2015
- Maintained orderly and clean store environment.
- Engaged with customers to understand their preferences and offer tailored product suggestions.
- Boosted revenue through customer service excellence, promotional campaigns, and credit card sign-ups.
- Monitored inventory data and adjusted stock strategies to enhance sales of underperforming products.
- Achieved monthly sales targets set by Banana Republic regional representatives.
Cashier
United Supermarkets
03.2009 - 06.2011
- Provided friendly, efficient, and personalized customer service to ensure a positive shopping experience for every guest.
- Accurately processed cash, credit card, debit card, check, and electronic payment transactions while maintaining a balanced cash drawer and adhering to company policies.
- Assisted customers with purchases, answered questions regarding products, promotions, store policies, and directed shoppers to requested items throughout the store.
- Carefully bagged groceries according to company standards, organizing items to protect fragile products, maintain food safety, and improve customer convenience.
- Helped customers load groceries into vehicles when needed, demonstrating a commitment to exceptional service and customer satisfaction.
- Maintained a clean, organized, and well-stocked checkout area to promote efficiency and a welcoming store environment.
- Worked effectively in a fast-paced setting, managing long lines and high customer volume while remaining professional, accurate, and personable.
- Assisted with restocking merchandise, front-end inventory organization, and maintaining product displays as needed.
- Supported team members across multiple departments to ensure smooth daily store operations and excellent customer service.
- Resolved customer concerns professionally and escalated issues appropriately when necessary to ensure a positive outcome.
- Followed company policies regarding cash handling, loss prevention, food safety, and workplace safety procedures.
- Built positive relationships with customers by providing attentive service, recognizing regular shoppers, and creating a welcoming atmosphere within the store.
- Demonstrated strong attention to detail, multitasking abilities, and reliability while balancing customer service, transaction accuracy, and operational responsibilities.
Education
High School Diploma -
Brownfield High School
Brownfield, TX05.2011
Skills
- Cultivated exceptional customer service and professional communication skills with clients
- Oversaw multiple competing priorities in high-pressure legal environments
- Demonstrated reliability and efficiency as a team-oriented administrative professional
- Enhanced support for attorneys and clients in active law office environments
Websites
Timeline
Receptionist/Office Coordinator
Tessmer Law Firm P.L.L.C.
01.2021 - Current
Customer Specialist
Easy Expunctions
05.2018 - 12.2019
Sales Associate - Seasonal
Banana Republic
10.2015 - 12.2015
Barista
Starbucks
11.2013 - 06.2018
Cashier
United Supermarkets
03.2009 - 06.2011
High School Diploma -
Brownfield High School