EVELIA BARBERENA
Lockhart,TX
Summary
History of surpassing revenue and profit targets by effectively structuring contracts and promoting services. Dedicated to maintaining efficient operations while promoting customer loyalty and keeping inventory flowing. Forward-thinking, resourceful and detail-oriented with a methodical and enterprising nature. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Pawnbroker
EZCorp Corporate Office
Austin, TX
05.2021 - Current
- Reset store displays for special events and seasonal merchandise changes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized security risks to properly handle situations.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Verified identification, wrote out paperwork and documented transactions in computer system.
- Operated register, handled cash and processed credit card transactions.
- Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Evaluated item quality and value to determine correct offer amounts.
- Maintained accurate records of all transactions and inventory.
- Appraised items, including jewelry, firearms and general merchandise to determine product value and authenticity.
- Resolved customer complaints effectively in a polite and professional manner.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
Lead Pawnbroker
Smart Financial
Austin, TX
07.2017 - 05.2021
- Developed policies and procedures related to pawnbroking operations that comply with local laws.
- Created reports detailing daily activities including sales volumes, inventory levels and customer service metrics.
- Monitored daily operations of the store including cash management, customer service, sales, inventory control, security systems and staff scheduling.
- Provided leadership, motivation and guidance to team members in order to achieve company goals.
- Analyzed financial data such as income statements, balance sheets, budgets and forecasts in order to make informed decisions regarding business operations.
- Performed periodic audits of store merchandise to identify any discrepancies between physical count and computer records.
- Ensured safety protocols were followed at all times within the store environment.
- Trained new employees on how to accurately evaluate merchandise for loans or purchases according to established criteria.
- Implemented marketing strategies that increased visibility of the store in the community as well as online presence.
- Evaluated customer merchandise to make purchasing decisions for store.
- Handled payments and deposits, including large amounts of cash securely for annual revenue-producing business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Reduced process lags by training employees on best practices and protocols.
- Recruited, hired and trained new hires to optimize profitability.
Lead Key Holder
Estee Lauder
San Marcos, TX
12.2015 - 11.2016
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Managed inventory levels through cycle counts and physical inventories as needed.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Initiated corrective actions when needed based on performance reviews or customer complaints.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Assisted customers with product selection information and resolving complaints in a timely manner.
- Facilitated communication between management team, store associates, vendors and corporate offices when necessary.
- Contributed to the development of employee schedules that met labor budget requirements.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Partnered with store leadership team to learn and understand management processes and reports.
- Supervised bank deposits and security procedures to support store opening and closing.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Education
High School Diploma -
Jack C Hays High School
Buda, TX06-2015
Skills
- Merchandise Appraisals
- Sales Proficiency
- Market Trend Understanding
- Business Knowledge
- Financial Management
- Recordkeeping Skills
- Negotiation and Communication
- Security Standards
- Upselling Techniques
- Compliance Requirements
Languages
English
Professional
Spanish
Professional
Timeline
Pawnbroker
EZCorp Corporate Office
05.2021 - Current
Lead Pawnbroker
Smart Financial
07.2017 - 05.2021
Lead Key Holder
Estee Lauder
12.2015 - 11.2016
High School Diploma -
Jack C Hays High School
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