Evelia Lopez
Long Beach,CA
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
27
27
years of professional experience
Work History
Service Response Representative
Compass One Healthcare
Long Beach, CA
07.2020 - Current
- Dispatching phone work orders regarding housekeeping, engineering and transportation
- Oversee and process all housekeeping and engineering work order emails
- Process work orders utilizing Service Tracking and On-Site
- Input Pest Control work orders
- Oversee and manage Bed Tracking
- Working knowledge of Protected Health Information (PHI), HIPPA
- Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
Service Response Representative
Sodexo USA
Long Beach, California
01.2007 - 07.2020
- Dispatching phone work orders regarding housekeeping, engineering and transportation
- Oversee and process all housekeeping and engineering work order emails
- Process work orders utilizing Service Tracking and On-Site
- Input Pest Control work orders
- Oversee and manage Bed Tracking
- Working knowledge of Protected Health Information (PHI), HIPPA
- Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
Instructional Aide
Educational Partnership High School-Long Beach, CA
Long Beach
01.2000 - 01.2007
- Evaluate and asses student work in a one-day turnaround
- Assist students in improving quality of work
- Answer and direct phone calls
- Maintain and troubleshoot computer network and 30 individual computers
- Site liaison to Technical Support Manager
- Organize and maintain student sample files
- Create letters and labels, enter data using MS word, publisher, and Excel.
Clerical Assistant
Cambrian Home Care-Long Beach, CA
Long Beach
01.1997 - 01.2000
- Greeted and directed visitors and families to patients rooms
- Answered high volume of calls and directed them to designated area and/or person
- Keeping visitors login book updated and neat
- Filing confidential medical information and medical records.
Education
Monrovia High School
06.1991
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Computer Proficiency
- Data Entry
- Bilingual - read and write in English and Spanish
- Word Processing and Typing
- Filing
- Telephone Reception
- Customer Support
- Customer Relations
References
Available upon request.
Accomplishments
- Perfect attendance
- Outstanding performance
- Employee of the Month
- GEM Award (Great Employee Making Magic)
Languages
English
Professional
Spanish
Professional
Timeline
Service Response Representative
Compass One Healthcare
07.2020 - Current
Service Response Representative
Sodexo USA
01.2007 - 07.2020
Instructional Aide
Educational Partnership High School-Long Beach, CA
01.2000 - 01.2007
Clerical Assistant
Cambrian Home Care-Long Beach, CA
01.1997 - 01.2000
Monrovia High School
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