Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EVELIA PUPO

Snowmass Village,CO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

SkyWest Airlines
10.2013 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Copa Airlines
08.2006 - 02.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Business Administration - Accounting And Business Management

Mayor De Bolicar
Cartagena, Colombia
11.1989

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Spanish Speaker

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

SkyWest Airlines
10.2013 - 11.2023

Customer Service Representative

Copa Airlines
08.2006 - 02.2012

Associate of Business Administration - Accounting And Business Management

Mayor De Bolicar

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EVELIA PUPO