Eveliesse M. Nieves
Trenton,NJ
Summary
Results-oriented and strategic Branch Manager with over 15 years of banking experience in driving business growth, optimizing operational efficiency, and leading high-performing teams. Proven track record of achieving sales targets, developing and executing business strategies to enhance overall branch performance. Strong leadership skills with a focus on motivating teams to deliver exceptional customer service and exceed organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
A.V.P Branch Manager
Citizens Bank, NA
Lawrenceville, NJ
02.2021 - Current
- Directly responsible for driving revenue growth, surpassing consumer and commercial deposit targets, elevating loan outstanding, and maximizing fee income, all in conjunction with diverse lines of business
- Proactively build and sustain a robust retail sales and service culture within the branch, showcasing leadership in all sales endeavors
- Ensure meticulous adherence to operational, internal audit, and security policies and procedures to maintain branch compliance
- Established and nurtured high-value business relationships, contributing to increased revenues
- Actively engaged in local community events to identify and pursue new business opportunities
- Provided training for employees on identifying cross-sale opportunities and winning new banking relationships
- Implemented an internal referral system between cash management, lending, and merchant services to enhance collaboration
- Successfully cross-sold and referred retail and residential mortgage products, maximizing business potential
Green Ambassador
Investors Bank/Citizens Bank
Robbinsville, NJ
12.2020 - 01.2021
- Spearheaded the coaching and leadership of a team of 10+ branch personnel during the bank conversion from Berkshire Bank to Investors Bank.
- Developed and implemented comprehensive onboarding policies and procedures for managers, bankers, and tellers, ensuring a smooth transition between the two banks.
- Conducted targeted training sessions to equip staff with the necessary knowledge and skills to navigate the conversion seamlessly.
- Played a pivotal role in the successful transition from Berkshire Bank to Investors Bank, contributing to the facilitation and oversight of the conversion process.
- Collaborated with cross-functional teams to streamline processes and mitigate potential challenges during the bank conversion.
Universal Banker
Investors Bank
Trenton, NJ
05.2014 - 11.2020
- Top Performer Bank wide
- Consistently surpassed quarterly goals for consumer checking, consumer savings, and business banking accounts.
- Exceeded customer service expectations, contributing to high customer satisfaction ratings.
- Personal Invitation by Market Manager to participate in meetings focused on improving the bank's overall performance.
- Provided valuable insights and ideas for recognizing top performers and implementing strategies for bank growth.
- Actively engaged in discussions on enhancing bank operations and customer experience.
Data Analyst
Investors Bank
Iselin, NJ
05.2013 - 04.2014
- Conducted comprehensive analysis of business documents, identifying and rectifying data discrepancies.
- Implemented data cleanup processes to enhance the accuracy and integrity of financial information.
- Collaborated with cross-functional teams to standardize data formats and ensure compliance with regulatory requirements.
- Utilized data cleansing tools and techniques to optimize data quality and resolve inconsistencies.
- Developed and maintained documentation outlining data cleanup procedures for reference and training purposes.
Head Teller
Roma Bank
Trenton, NJ
11.2009 - 12.2012
- Oversaw daily teller operating, ensuring accuracy and adherence to banking polices.
- Managed and balanced cash drawers, vaults, and maintained precise records of transactions.
- provided leadership by training and mentoring teller staff to enhance their performance.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Addressed customer inquiries, resolved issues, and ensured high-quality service.
Teller
Commerce Bank/TD Bank
Ewing, NJ
01.2008 - 07.2009
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Cross-sold additional bank products when applicable to meet customer needs.
Education
High School Diploma - Business Management
Trenton Central High School
06-2006
Skills
- Proficient in identifying and understanding customer needs through effective questioning and active listening
- Skilled in cultivating strong relationships with both existing and new customers to foster trust and loyalty
- Demonstrated ability to align products/services with customer requirements, resulting in increased sales and customer satisfaction
- Proformance planning, Holding people accountable, Coaching, Inspiring, Customer Service, Problem Solving,
Languages
Spanish
Native/ Bilingual
Certification
Citizens Bank Branch Manager Certification
- Attained certification in Citizens Bank Branch Management, showing expertise in effective branch operations and management practices.
Accomplishments
2023 Desktop Audit Achievement:
- Successfully passed desktop audit in with a score of "Satisfactory," demonstrating proficiency in compliance and quality standards.
Technology
- Microsoft Word, Microsoft Access, Microsoft Outlook, Teams, Easi, One Servicing, Contact Manager, CSS, Aperio, Nautilus, Salesforce, TouchPoint, Digital One, Internet applications, Fiserv, Connected teller
Timeline
A.V.P Branch Manager
Citizens Bank, NA
02.2021 - Current
Green Ambassador
Investors Bank/Citizens Bank
12.2020 - 01.2021
Universal Banker
Investors Bank
05.2014 - 11.2020
Data Analyst
Investors Bank
05.2013 - 04.2014
Head Teller
Roma Bank
11.2009 - 12.2012
Teller
Commerce Bank/TD Bank
01.2008 - 07.2009
High School Diploma - Business Management
Trenton Central High School
Citizens Bank Branch Manager Certification
- Attained certification in Citizens Bank Branch Management, showing expertise in effective branch operations and management practices.
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