Evelin Adrian Nino
Fresno,CA
Summary
Dynamic Patient Coordinator with extensive experience at H & H Dentistry and Orthodontics, excelling in insurance verification and patient relations. Proven ability to enhance customer service and streamline appointment scheduling. Bilingual and detail-oriented, I effectively educate patients on treatment plans while resolving inquiries with confidence and efficiency.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
H & H Dentistry and Orthodontics
Fresno, California
06.2024 - 11.2024
- Eagle Soft software
- Billing
- Collecting payments
- Customer service
- Patient care
- Problem solving
- Schedule appointments
- Update team on schedule
- Answer phones and make calls
- Dentrix software
- Sales
- Medi-cal/PPO/HMO
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted patients with insurance verification and documentation requirements.
- Communicated effectively with healthcare providers regarding patient needs.
- Handled patient inquiries and resolved concerns in a timely manner.
- Educated patients on treatment plans and follow-up procedures clearly.
- Supported front desk operations by managing phone calls and check-ins.
Dental Receptionist/ tx coordinator
Professional Dental Care
Fresno
11.2024 - 06.2024
- DENTRIX
- Insurance verification (PPO,DMO,DENTI-CAL)
- Entering EOBs
- Create claims
- Tx planning and presenting
- Answer phones and make calls
- Make sure schedule is full
- Present tx to patients and offer financing
- Sending pre authorizations
- Patient care
- Customer service
- Problem solving
- Billing and collecting
Patient Care Coordinator/ Office Coordinator
Valley Dental & Orthodontics
Clovis
08.2022 - 06.2023
- Open dental
- Insurance verification (PPO)
- Submit claims
- Treatment Planning and presenting to patient
- Answered the phone
- Scheduled appointments
- Took patient inquiries
- Made calls to collect information/payments
Customer Service Representative (CSR)
Central Auto Insurance Inc
Fresno, CA
08.2020 - 08.2021
- Answered phone calls and made calls and took payments
- Did production which included bank deposits and handling money
- Dmv services; renewal of registration and title name change
- Problem solving
- Customer care and support
- Direct customer support
Education
Dental Assisting program -
Reedley Community College
Reedley, CA01.2022
HIGH SCHOOL DIPLOMA -
LA SIERRA HIGH SCHOOL
Riverside, CA01.2020
Skills
- Bilingual (Spanish fluent)
- Customer service and support
- Problem solving
- Organizational skills
- Open Dental proficiency
- Patient care excellence
- Quick learner
- Patient relations management
- Insurance verification (PPO)
- Billing and claims processing
- Appointment scheduling
- Pre-authorization expertise
- EOB interpretation
- Dentrix software experience
- Financing knowledge
- Treatment plan presentation
- Care Credit and Sunbit financing knowledge
- Attention to detail
- Communication skills
Timeline
Dental Receptionist/ tx coordinator
Professional Dental Care
11.2024 - 06.2024
Patient Coordinator
H & H Dentistry and Orthodontics
06.2024 - 11.2024
Patient Care Coordinator/ Office Coordinator
Valley Dental & Orthodontics
08.2022 - 06.2023
Customer Service Representative (CSR)
Central Auto Insurance Inc
08.2020 - 08.2021
Dental Assisting program -
Reedley Community College
HIGH SCHOOL DIPLOMA -
LA SIERRA HIGH SCHOOL
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