Andrea Nicole Udaeta
Alexandria,VA
Summary
Driven by a results-focused approach, I enhanced front office efficiency and patient satisfaction at Elite Plastic Surgery LLC through adept multitasking and superior customer service skills. Leveraging healthcare industry knowledge and medical office administration expertise, I consistently ensured regulatory compliance and confidentiality, contributing to a significant improvement in patient care quality. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Elite Plastic Surgery LLC
08.2022 - 02.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Medical Receptionist
Sunshine Physical Therapy
03.2022 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Assisted in reducing patient pain levels through targeted massage, stretching, and electrotherapy treatments.
- Documented each patient case with updates in computer system.
- Implemented kinesiology taping to improve joint range of motion and reduce inflammation.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Prepared for sessions by setting up patient treatment areas and equipment.
Pharmacy Technician Trainee/Shift Supervisor
CVS Pharmacy
11.2019 - 07.2021
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Shadowing Student
INOVA
11.2019 - 11.2019
- Connected coursework with current events, encouraging students to apply academic knowledge in real-world contexts.
- Enhanced student comprehension by incorporating real-world examples and case studies.
- Observed Medical Assistant and their day to day job actions.
- Developed innovative lesson plans that incorporated multimedia resources, sparking student curiosity and engagement.
- Maintained open lines of communication with parents about student performance while respecting confidentiality requirements.
Education
No Degree - Phlebotomist
Phlebotomist Training Specialist
Alexandria, VA06.2024
Associate of Science - Science
Northern Virginia Community College
Annandale, VA12.2023
High School Diploma -
John R. Lewis High School
Springfield, VA07.2020
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Multitasking ability
- Patient Care
- Medical Terminology
- Regulatory Compliance
- Venipuncture
- Bilingual- Fluent in English and Spanish
- Specimen handling
- Data Entry
- Medical office administration
Timeline
Patient Coordinator
Elite Plastic Surgery LLC
08.2022 - 02.2024
Medical Receptionist
Sunshine Physical Therapy
03.2022 - 07.2022
Pharmacy Technician Trainee/Shift Supervisor
CVS Pharmacy
11.2019 - 07.2021
Shadowing Student
INOVA
11.2019 - 11.2019
No Degree - Phlebotomist
Phlebotomist Training Specialist
Associate of Science - Science
Northern Virginia Community College
High School Diploma -
John R. Lewis High School
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