Dedicated customer service representative with a proven ability to resolve member complaints and enhance client relations. Committed to delivering exceptional service and improving workflow efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Unity One Credit Union
Fort Worth, TX
06.2025 - Current
Assisted members with account inquiries and transaction issues, ensuring positive customer experiences.
Provided accurate information regarding products and services to enhance member understanding and satisfaction.
Resolved member complaints efficiently, improving service quality and client retention.
Maintained up-to-date knowledge of credit union policies and procedures to support effective service delivery.
Warehouse Picker
Amazon
Fort Worth, TX
07.2024 - 02.2025
Selected and packed customer orders accurately to ensure timely delivery.
Operated warehouse equipment, including forklifts and pallet jacks, adhering to safety protocols.
Maintained inventory accuracy through regular cycle counts and stock replenishment efforts.
Collaborated with team members to optimize picking processes and enhance workflow efficiency.