Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelin Lopez

Boyd

Summary

Dedicated customer service representative with a proven ability to resolve member complaints and enhance client relations. Committed to delivering exceptional service and improving workflow efficiency.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Unity One Credit Union
Fort Worth, TX
06.2025 - Current
  • Assisted members with account inquiries and transaction issues, ensuring positive customer experiences.
  • Provided accurate information regarding products and services to enhance member understanding and satisfaction.
  • Resolved member complaints efficiently, improving service quality and client retention.
  • Maintained up-to-date knowledge of credit union policies and procedures to support effective service delivery.

Warehouse Picker

Amazon
Fort Worth, TX
07.2024 - 02.2025
  • Selected and packed customer orders accurately to ensure timely delivery.
  • Operated warehouse equipment, including forklifts and pallet jacks, adhering to safety protocols.
  • Maintained inventory accuracy through regular cycle counts and stock replenishment efforts.
  • Collaborated with team members to optimize picking processes and enhance workflow efficiency.

Education

High School Diploma -

Northwest High School
Justin, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Team development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Unity One Credit Union
06.2025 - Current

Warehouse Picker

Amazon
07.2024 - 02.2025

High School Diploma -

Northwest High School