Evelin Rodriguez
Dallas,TX
Overview
5
5
years of professional experience
Work History
Dispatcher
Living Earth.
Dallas, TX
10.2024 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Resolved customer complaints related to service issues or delays.
- Received and dispatched calls for emergency services.
- Assigned drivers to appropriate routes based on customer needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Ordered supplies or equipment to issue to personnel.
- Prepared daily work and run schedules.
- Arranged for repairs to restore service and schedules.
Enrollment Specialist
BenefitMall
Dallas, TX
06.2022 - 10.2024
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Reviewed applications for accuracy before submitting them for approval.
- Handled new enrollments by entering customers' data and reviewing information.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries via phone, email, and chat.
Office Administrator
Hardwood Distributor
Addison, TX
05.2021 - 06.2022
- Processed financial documents, contracts, expense reports and invoices.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Coordinated and managed daily administrative operations of the office.
- Greeted visitors warmly upon arrival at the office premises.
- Organized and maintained filing systems, including electronic databases and records.
Clinic Staff Assistant
UT Southwestern
Dallas, TX
03.2020 - 05.2021
- Performed basic bookkeeping tasks, including invoice processing and expense tracking.
- Managed calendars for senior staff, scheduling appointments and meetings.
- Processed and filed documentation, ensuring accuracy and confidentiality.
- Scheduled patient appointments and managed follow-up care.
- Coordinated referrals between primary care providers and specialists as necessary.
Education
High School Diploma -
Rl Turner
Carrollton, TX05-2020
Skills
- Dispatch operations
- Customer service
- Data entry
- Record keeping
- Scheduling
- Team coordination
- Attention to detail
- Time management
- Organizational skills
- Critical thinking
- Workload management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher
Living Earth.
10.2024 - Current
Enrollment Specialist
BenefitMall
06.2022 - 10.2024
Office Administrator
Hardwood Distributor
05.2021 - 06.2022
Clinic Staff Assistant
UT Southwestern
03.2020 - 05.2021
High School Diploma -
Rl Turner