Evelina Androsiuk
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I love kids , i volunteer every month to help watch kids at my church, i have a long experience in working with children different ages , im motivated and i would love to learn more
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Dwight Dairy Queen
Dwight
01.2024 - Current
- Guided customers in menu selection and accommodated special requests to enhance dining experience.
- Processed transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining and service areas.
- Resolved customer complaints with professionalism and empathy.
- Trained new staff on customer service protocols and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
- Monitored inventory levels and reported shortages to management.
- Provided product knowledge to enhance customer experience and satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Recognized and presented tailored upselling opportunities based on customer needs to boost sales.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Babysitting/ Nanny
Parents Of Children
Dwight
06.2022 - 09.2025
- Planned engaging educational activities to promote learning and development.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Created and facilitated educational games and activities that fostered learning and engagement.
- Read stories aloud to the children and engaged them in creative play activities.
- Supported children in daily activities like dressing, bathing, and feeding to promote independence and self-care skills.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Communicated effectively with parents regarding children's needs and progress.
- Supervised daily activities and ensured safety for children in home environment.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Regulated children's schedules to balance rest, learning, and play.
- Delivered overnight care, maintaining a safe and secure environment.
- Ensured physical and social well-being of each child.
- Tutored children in various subjects to enhance understanding and academic performance.
- Researched new places or activities that would be interesting and beneficial for the kids.
- Supervised children from infancy to age seven, ensuring their safety and engagement.
- Supervised children aged [0month till age 7)
Education
Associate - Law
Odessa State University of Internal Affairs
Odessa, Ukraine 08.2020 - 03.2022
Skills
- Customer service
- Transaction processing
- Point-of-sale systems
- Complaint resolution
- Child supervision
- Safety management
- Developmental tutoring
- Communication with parents
- Attention to detail
- Team collaboration
- Homework help
- Language development support
- Toddler engagement techniques
- Sleep training methods
- Hygiene and grooming assistance
- Age-appropriate activity planning
- Infant care expertise
- Potty training support
- Child development
- Early childhood education
- Toddler care experience
- Sleep training
- Safety awareness
- Personal hygiene instruction
- Activity planning
- Activities planning
- Homework assistance
- Creative play
- Conflict resolution
Languages
English
Full Professional
Ukrainian
Professional
Russian
Native/ Bilingual
Affiliations
- volunteer at humane society
- part time babysitter
- part time waitress
Timeline
Customer Service Representative
Dwight Dairy Queen
01.2024 - Current
Babysitting/ Nanny
Parents Of Children
06.2022 - 09.2025
Associate - Law
Odessa State University of Internal Affairs
08.2020 - 03.2022