Evelina R. Read
Barista
Kansas City,MO
Summary
Dynamic Service Manager with a proven track record at Hy-Vee, excelling in customer satisfaction and team performance. Skilled in optimizing inventory and effective time management. I developed training materials that enhanced employee knowledge, fostering a supportive team environment. Committed to maintaining organized inventory and resolving customer complaints efficiently, along with supervising teams of up to twenty employees. My skills in the coffee industry has also helped me with quick efficiency of fulfilling orders and working under pressure.
Overview
5
5
years of professional experience
Work History
Barista
Second Best Coffee
07.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Assisted in training new baristas on techniques and company protocols.
- Managed inventory levels by tracking supplies and placing orders as needed.
- Implemented efficient workflow practices to enhance speed of service during peak hours.
Service Manager
Hy-Vee
06.2021 - 07.2024
- Oversaw daily operations to ensure optimal customer service and satisfaction.
- Managed staff scheduling and training to improve team performance and efficiency.
- Developed training materials to enhance employee knowledge of products and services.
- Resolved customer complaints effectively, fostering a positive shopping experience.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Barista
The Mug Coffeehouse
06.2020 - 11.2020
- Enhanced customer experience by providing personalized service and addressing feedback promptly.
- Crafted high-quality espresso beverages while maintaining consistency in taste and presentation.
- Collaborated with team members to maintain a clean, organized workspace, fostering a positive environment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Associate of Arts - Biology
Metropolitan Community College
Kansas City, Missouri, MO05-2025
Skills
- Effective time management
- Detail-oriented approach
- Supportive team participant
- Verbal and written communication
- Coordination of inventory
Shelf organization
Timeline
Barista
Second Best Coffee
07.2024 - Current
Service Manager
Hy-Vee
06.2021 - 07.2024
Barista
The Mug Coffeehouse
06.2020 - 11.2020
Associate of Arts - Biology
Metropolitan Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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