Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Eveline Bih

Lanham,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

OLIVE OLE FASHION INC.
Hyattsville, MD
03.2018 - 04.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Quality Assurance Technician

Lancaster Foods LLC
Jessup, MD
04.2018 - 11.2019
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
  • Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.

Education

High School Diploma -

Government High School
BUEA, Cameroon
09.2012 -

Some College Credits -

University of Buea
Buea, Cameroon
09.2014 - 11.2017

Skills

Administrative supportundefined

Timeline

Quality Assurance Technician

Lancaster Foods LLC
04.2018 - 11.2019

Customer Service Representative

OLIVE OLE FASHION INC.
03.2018 - 04.2020

Some College Credits -

University of Buea
09.2014 - 11.2017

High School Diploma -

Government High School
09.2012 -

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Eveline Bih