Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Eveline Felix

Phoenix,AZ

Summary

Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at Chicanos Por La Causa Prestamos CDFI/Women's Business Center. Excelled in maintaining confidentiality and streamlining data management, coupled with exceptional customer service skills. Fluent in Spanish and proficient in Microsoft Office, adept at fostering professional relationships and implementing innovative administrative procedures to boost efficiency and morale.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Chicanos Por La Causa Prestamos CDFI/ WBC
11.2020 - 07.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Assisted development and implementation of new administrative procedures.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Administrative Assistant

La Frontera Center Arizona
11.2015 - 10.2017
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Assisted Executive Director of Integrated Care by providing a variety of administrative, skilled and technical work for the SAPIC APA Accredited Internship Program.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.

Front and Back Office Agent

JW Marriott Star Pass Resort And Spa
02.2014 - 11.2015
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Established strong customer relationships, building recommendations and loyalty.
  • Served as a corporate liaison between the different hotel departments. Building strong relationships that enhanced our back of the house process and procedures.

Education

Associate of Science - Nursing

Pima Community College
Tucson, AZ

High School Diploma -

Project More
Tucson, AZ

Skills

  • Fluent in Spanish (Speaking,reading and writing)
  • Creative out of the box thinking
  • Customer Service
  • Office Administration
  • Microsoft Office (word, Excel, Power Point, Outlook, Teams)

Accomplishments

Being hired by a former boss to be her sister's caregiver was a profound honor. Her sister, diagnosed with ALS, faced immense challenges, and the trust placed in me to support her through this journey was deeply touching. Despite the difficulties, we managed to create beautiful memories, culminating in an unforgettable road trip across the United States. This adventure allowed her to check off her final bucket list items, filling her remaining days with joy and fulfillment. The bond we formed during those travels will forever remain a cherished memory in my heart.

Timeline

Administrative Assistant

Chicanos Por La Causa Prestamos CDFI/ WBC
11.2020 - 07.2023

Administrative Assistant

La Frontera Center Arizona
11.2015 - 10.2017

Front and Back Office Agent

JW Marriott Star Pass Resort And Spa
02.2014 - 11.2015

Associate of Science - Nursing

Pima Community College

High School Diploma -

Project More

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Eveline Felix