Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Evelyn Aguilar

Houston,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in a professional industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Agent (Remote)

RevMax
Katy, TX
08.2022 - 08.2023
  • Used telephone, email and web chat services to answer customer questions.
  • Created and updated client records by entering general data, services provided and invoice information.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Assessed customer satisfaction with services through follow-up communication.
  • Offered friendly greetings and knowledgeable service to guests.
  • Completed purchases, submitted payments, and scheduled shipments to customer locations.
  • Effectively managed busy schedule using time-blocking techniques, productivity strategies and [Software] calendar to book meetings and appointments.
  • Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services.

Special Education Paraprofessional

Bear Creek Elementary School
Houston, TX
09.2020 - 08.2022
  • Provided one-on-one instruction to students who needed extra help with learning tasks.
  • Implemented behavior management strategies designed by special education staff members.
  • Encouraged independent thinking, problem solving, and self-advocacy skills among students.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
  • Provided feedback on how well a student is progressing towards meeting their IEP goals.

Front Desk Receptionist

Visible Changes Salon
Houston, TX
05.2018 - 07.2020
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.

Education

Bachelor of Science - Nursing

Houston Community College
Houston, TX
06-2027

Associate of Arts - Education

University of Houston
Houston, TX
04-2019

Skills

  • Call Control
  • Information Verification
  • Case Management
  • File Management
  • Customer Support
  • Outstanding Communication Skills
  • Problem-Solving
  • Database Maintenance
  • Eligibility Determination
  • Issue Research

Affiliations

  • Volunteer work: I volunteer every year in "Operation Turkey" where I help those in need by donating clothing, food, and covers.
  • Leadership in soccer team.
  • Community Involvement: I create podcasts to spread a positive impact on parents who have special needs children.

Languages

English
Professional
Spanish
Professional
Portuguese
Professional

Certification

  • Paraprofessional of the year (2021-2022)

Timeline

Customer Service Agent (Remote)

RevMax
08.2022 - 08.2023

Special Education Paraprofessional

Bear Creek Elementary School
09.2020 - 08.2022

Front Desk Receptionist

Visible Changes Salon
05.2018 - 07.2020

Bachelor of Science - Nursing

Houston Community College

Associate of Arts - Education

University of Houston

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Evelyn Aguilar