Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Aguilar

Carlstadt

Summary

Dynamic Sales Lead Manager with a proven track record at American Eagle Outfitters, driving team performance and achieving KPIs through effective coaching and relationship building. Expert in sales process optimization and customer satisfaction, leveraging strong communication skills to foster a motivated and high-performing sales environment.

Overview

11
11
years of professional experience

Work History

Sales Lead Manager

American Eagle Outfitters, Inc
05.2021 - Current
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
  • Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Produced Number reports per week to analyze performance against team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Stock Lead

American Eagle Outfiters
07.2019 - 05.2021
  • Maintained a safe working environment, complying with company safety policies and OSHA regulations.
  • Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas.
  • Streamlined shipment processing by coordinating with delivery teams and promptly unpacking incoming merchandise.
  • Expedited customer service inquiries regarding product availability, pricing, or shipment status through effective communication skills.
  • Contributed to positive workplace culture by demonstrating strong work ethic, adaptability, teamwork ability, professionalism under pressure situations.
  • Maintained effective communication with sales staff regarding product availability, shipment arrivals, and merchandise-related inquiries.

Shipment and Signage Lead

Gap Inc, Old Navy
05.2016 - 06.2019
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Achieved shipment goals by adhering to UPH requirements.
  • Collaborated with merchandising manager to optimize product flow.

Sales Associate

Gap Inc, Old Navy
11.2013 - 05.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma - Culinary Arts

Passaic County Technical Institute
Wayne, NJ

Skills

  • Customer follow-up
  • Verbal and written communication
  • Sales team management
  • Product knowledge
  • Exceptional multi-tasker
  • Sales coaching

Languages

Spanish
Native or Bilingual

Timeline

Sales Lead Manager

American Eagle Outfitters, Inc
05.2021 - Current

Stock Lead

American Eagle Outfiters
07.2019 - 05.2021

Shipment and Signage Lead

Gap Inc, Old Navy
05.2016 - 06.2019

Sales Associate

Gap Inc, Old Navy
11.2013 - 05.2016

High School Diploma - Culinary Arts

Passaic County Technical Institute

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Evelyn Aguilar