Evelyn Alvarez Pedraza
Spectrum
Denton,United States
5
years of professional experience
3
Languages
Dynamic Business Administration graduate with a robust background in sales, customer service, account management, and team training. Recognized for exceptional communication and problem-solving abilities, complemented by strong organizational skills and adaptability in fast-paced environments. Proven track record of delivering impactful results through collaboration and targeted initiatives, consistently driving operational efficiency and supporting team objectives. Prepared to leverage extensive expertise in a Specialist role, ensuring seamless operations while achieving organizational goals through innovative strategies.
Work History
Specialist
11 Months- Guided customers in selecting and purchasing Spectrum products and services tailored to individual needs.
- Assisted customers with selecting and purchasing Spectrum products and services based on their individual needs.
- Explained internet, TV, mobile, and other service options, pricing, promotions, and features.
- Recommended additional products and services to meet customer needs and support sales goals.
- Identified and recommended additional products and services to enhance customer satisfaction and achieve sales targets.
- Educated customers on equipment, technology, billing, and available services.
- Informed customers about equipment, technology, billing processes, and available services to empower informed decision-making.
- Worked toward individual and team sales and performance goals.
- Collaborated with coworkers and other departments to resolve customer issues efficiently.
Sales associates
3 Years 4 Months- Guided customers in product selection tailored to needs and budget, enhancing customer satisfaction.
- Drove sales by recommending relevant products, services, and accessories, contributing to overall revenue.
- Explained product features, benefits, warranties, and financing options.
- Maintained knowledge of current products, promotions, and sales goals.
- Cultivated positive customer relationships through excellent service, fostering loyalty and repeat business.
- Processed purchases, returns, exchanges, and other customer transactions.
- Worked toward individual and team sales targets.
- Organized and maintained merchandise displays and sales-floor organization.
Trainer
10 Months- Trained and coached new employees on company procedures and customer service to ensure effective integration into daily operations.
- Provided hands-on guidance to employees during their training and evaluated their progress.
- Communicated expectations clearly and provided feedback to help employees improve performance.
- Assisted managers with onboarding and integrating new team members into the workplace.
- Communicated expectations and provided constructive feedback to enhance employee performance.
- Demonstrated proper procedures for food preparation, safety, cleanliness, and equipment use.
- Assisted in maintaining efficient workflow during peak periods by coordinating team efforts and prioritizing tasks.
- Provided excellent customer service and helped resolve customer concerns professionally.
Education
Associate of Science - Business administration
- Business, accounting, and management coursework
- Customer service and communication coursework
- Microsoft Office / computer skills coursework, if applicable
- Accounting Clerk Certification, if you want to include it under Education/Certifications
- GPA: 4.2 GPA
Skills
Customer & Account Management
Sales & Client Relations
Client relations
Professional Communication
Bilingual proficiency
Organization & Attention to Detail
Relationship Building
Expert problem solving
Analytical thinking
Document management
Data Entry & Record Keeping
Quality assurance
LANGUAGES
English
Spanish
Portuguese-brazil
Section name
- Date of birth: 02/08/2005
- Nationality: American
- Place of birth: Dallas
Personal Information
- Date of Birth: 2005-02-08
- Nationality: American
Timeline
Specialist
Spectrum
11.2025 - CurrentRead More
Sales associates
Best Buy
06.2022 - 10.2025Read More
Trainer
McDonald
09.2021 - 07.2022Read More
Mountain View college
Associate of Science from Business administration
Read More